Customer Service Support Advisor
- Gurgaon, Haryana
- Permanent
- Full-time
2. Performs technical reviews of documentation, administration procedure and filing processes with some supervision.
3. Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues.
4. Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision.
5. Refers any issues outside of procedures to a more senior sales advisory professional.The skills you'll needCollaborationNegotiationContract ManagementCustomer ServiceRelationship BuildingRequirements AnalysisCustomer Relationship ManagementSolution SellingDecision MakingGrowth MindsetCustomer ExperienceInclusive LeadershipOur leadership standardsLooking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.Apply nowStartPlease wait...©BT Group 2025×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
SAP as service providerWe use the following session cookies, which are all required to enable the website to function:
- "route" is used for session stickiness
- "careerSiteCompanyId" is used to send the request to the correct data centre
- "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
- "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
VimeoVimeo is a video hosting, sharing and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos.YouTubeYouTube is a video-sharing service where users can create their own profile, upload videos, watch, like and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.Advertising CookiesThese cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies.Show More DetailsAdvertising Cookies Provider Description Enabled
Google Tag ManagerGoogle Tag Manager is a tag management system for conversion tracking, site analytics, remarketing and more.LinkedInLinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.