Assistant Manager - Network Operations & Support (Network Operations & Support) - B3101_2

Tata Communications

  • Indore, Madhya Pradesh
  • Permanent
  • Full-time
  • 16 days ago
Purpose - Broad objective of the role Size and Scope of Role - No. of direct reports . Responsible for end to end delivery of project goals in circle. . Customer management in circle . Cost management in circle . Qualitiy assurance of services being delivered . Risk management by assuring risk register in maintained and monitored . Adhering to project schedule . Vendor management in circle . Maintaining customer reports and communication Size and Scope of Role - Total team size Minimum qualification & experience Graduation with 7-10years of relevant experience Other knowledge/skills Troubleshooting experience of network, equipment and service level faults Ability to write and present a comprehensive vulnerability assessment report. Understanding of domain and related technologies Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives. Key Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability. Manage new enhancements/issue resolution. Proactive/Reactive fault management Incident Management: Customer Handling. Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process. Identify day to day manual activities, repeat tasks and leading the effort to automate them. Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error. Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches. Project management skills and hands on experience of Wirelessnetwork deployment Good understanding of 4G/5G Technology, Microwave system Lead and Govern Projectreview meetings with vendors,clients and management. Technical Competencies . Good understanding of 2G/3G/4G/5G Technology . Understanding of Transmission equipment . Project Management Knowledge Knowledge / Skills

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