Vice President

EXL Service

  • Chennai, Tamil Nadu
  • Permanent
  • Full-time
  • 24 days ago
Job Description:VP, Digital Solutions & Transformation, is a highly strategic role to lead digital transformation & business optimization for EXL’s Payment Integrity (PI) SGU (Strategic Growth Unit).This role is pivotal in shaping and executing the strategic vision for technology and operational excellence across the PI value chain. As a key driver of innovation and transformation, this role will lead enterprise-wide initiatives to scale PI solutions and embed a culture of continuous improvement. Serving as the strategic architect for high-impact programs—including product innovation, platform roadmap execution, business optimization, and leadership reporting, this role ensures seamless alignment between SGU’s strategic objectives and technology investments. This role will provide thought leadership, influence cross-functional stakeholders, and oversee the successful delivery of complex initiatives that drive measurable business outcomes. This role will be responsible for managing strategic client relationships and demonstrating business value to support client decision-making.With a strong focus on solutioning, growth, and operational scalability, this leader will mentor high-performing teams, foster collaborative partnerships across business and technology units, and maintain accountability for performance tracking across the business. The ideal candidate is a visionary and collaborative leader with exceptional communication skills and a proven ability to translate strategy into action.Essential Duties and ResponsibilitiesResponsibilities Split –Digital Roadmap:
  • Strategic Vision & Roadmap Leadership: Spearhead the definition and execution of the long-term roadmap for technology solutions ensuring alignment with business goals and evolving market dynamics to maximize ROI.
  • Portfolio & Program Governance: Oversee the end-to-end lifecycle of technology solutions, including feature prioritization, risk management, and delivery governance, to ensure timely and impactful outcomes.
  • Stakeholder & Vendor Management: Cultivate and manage high-impact relationships with internal technology leaders, cross-functional business stakeholders, and external vendors to drive platform innovation, integration scalability, and operational excellence.
  • Solution-Oriented Leadership for Business Growth: Champion the design and delivery of impactful solutions by closely partnering with cross-functional teams to identify opportunities, address business challenges, and scale platform capabilities that drive client value, operational efficiency, and strategic growth.
  • Client Engagement: Deliver compelling client presentations to articulate the value proposition of digital solutions. Manage relationships with key stakeholders and act as a trusted advisor on digital transformation.
Implementation & Business Optimization:
  • Drive the onboarding and implementation of PI programs for new and existing clients ensuring seamless integration & accelerated value realization.
  • Define and implement the right set of workflows that empower business operators and drive measurable value across the client lifecycle.
  • Conduct holistic assessments of the PI value chain to uncover systemic inefficiencies, client friction points, and strategic opportunities for process optimization and innovation.
  • Drive systemic improvements by identifying root causes, tracking initiative outcomes, and enabling senior leadership to make informed decisions through strategic insights.
MIS & Leadership Reporting:
  • Strategic Oversight of Executive Reporting: Spearhead the design and delivery of high-impact, executive-level MIS dashboards and reports across PI operations within the SGU
  • Performance Governance & KPI Management: Define, institutionalize, and continuously refine key operational and financial performance indicators across PI functions and delivery teams. Ensure robust governance mechanisms are in place to analyze, report, and monitor performance trends.
  • Reporting Innovation & Automation Leadership: Champion the modernization of reporting frameworks through automation, advanced analytics, and visualization tools.
Team Leadership:
  • Lead high-performing teams, setting clear objectives, overseeing execution, and conducting performance evaluations.
  • Ensure productivity goals are achieved for the team.
  • Collaborate effectively with cross-functional teams to achieve shared goals.
Education Requirements
  • Master’s degree in business administration, Economics, Finance, or engineering.
  • Bachelor’s degree in business administration, Economics, IT, or engineering.
Work Experience Requirements
  • 15+ years of experience in digital transformation, technology leadership, and/or complex operations optimization, ideally within the healthcare or payment integrity sectors.
  • Demonstrated acumen in a strategic leadership capacity, overseeing diverse functions including technology, product development, analytics & process optimization.
  • Proven track record of success in spearheading large-scale system implementations and driving impactful business process improvement initiatives, preferably within a Health tech company
  • Strong understanding of data analytics, AI/ML concepts, and their application in business solutions.
  • Excellent communication and interpersonal skills to build and maintain strong relationships.
  • Entrepreneurial drive and comfort working in quickly changing environments.
  • Proven ability to build, mentor, and lead high-performing, cross-functional teams.
  • Demonstrated ability to understand client problems, solve complex business problems, & develop solutions that fulfill client needs
  • Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Prior Experience with Healthcare IT, claims processing & data analytics domain is a plus
Skills and Behavior Requirements
  • Strong interpersonal skills & stakeholder management skills
  • Ability to collaborate effectively with cross-functional teams & steer internal/external discussions
  • Have a proactive approach to work and demonstrate a strong sense of ownership & leadership over assigned project & team
  • Ability to adapt to changing priorities and work effectively in a fast-paced environment.
  • A genuine interest in solving client issues, learning new technologies, market trends, and industry developments.
Percentage of Time in Required Travel: 5%

EXL Service