About the Client:A leading IT MNC conglomerateRoles & Responsibilities:
Overseeing a substantial portfolio in the remote infrastructure delivery management
Overall responsible for delivery and P&L of the BU
Managing end-to-end processes for large programs, from account creation and farming to ongoing sustenance through continuous improvements and the addition of business value to clients
Establishing and enforcing performance standards and measurements set by Operations Maturity teams to enhance ongoing service delivery and achieve delivery efficiency
Taking ownership of Service Management processes, tools, and disciplines, ensuring their consistent application across all aspects of contract delivery
Developing and implementing effective strategies for the Operations Division, including resource management and ensuring timely completion of assignments within specified timelines
Leading and driving people management processes, encompassing career planning, training and certification, rewards and recognition, and fostering employee engagement
Being accountable for Transformation and Service Improvement programs aimed at enhancing overall service delivery and operational efficiency.
Leadership Competencies:
Proficient in navigating complex technical negotiations, fostering enduring agreements and commitments with team members, customers, and consultants.
Proven expertise in team building, cultivating a collaborative and high-performing work environment.
Proven track record in managing onsite delivery engagements, demonstrating adeptness in meeting client expectations and ensuring project success.
Strong skills in multiple stakeholder management, ensuring effective collaboration and communication across diverse project participants.
Experience in engaging with customers while in an offshore delivery role, showcasing the ability to build and maintain client relationships remotely.
Professional Background:
Possesses a minimum of 18 years of professional experience, with at least 7 years dedicated to Operations and Delivery Management in the realm of Infrastructure Management Services for large-scale accounts.
Demonstrated success in overseeing the delivery of Infrastructure Management Services, ensuring operational excellence and client satisfaction.
Educational Qualifications:Holds a Graduate or Postgraduate degree in any discipline, complemented by substantial experience in Infrastructure Management Services Delivery Management.SkillsGlobal Delivery, Infrastructure, delivery management, Operations, service improvement, Stakeholder Management, Resource Management, Client