Lab Support Engineer - Customer Acceleration

Bangalore, Karnataka
Permanent
Full-time

2 months ago

Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.Join our team! We're building a world where Identity belongs to you.Position Description:The Lab Support Engineer on the Customer Acceleration team plays a crucial role in ensuring the seamless operation and scalability of the technical learning environments that empower our training and certification programs and learners. They will be instrumental in maintaining a reliable infrastructure and providing essential support to both internal teams and external users, contributing directly to the success of our educational initiatives.Responsibilities:

Environment and Image Management: Design, develop, and manage technical learning environments, including the creation and maintenance of standardized multi-server and workstation images, leveraging virtualization on cloud platforms (AWS) to ensure consistent and scalable resources for training, labs, and exams.
Testing and Maintenance: Lead the testing and validation of lab and exam environments, including new deployments, updates, and configurations while ensuring functionality and stability. Perform regular maintenance tasks, including environment health checks and proactive issue resolution.
Support & Issue Resolution: Act as the primary point of contact for environment-related inquiries and issues originating from internal teams and external learners within your timezone. Provide timely and effective first-level support, thoroughly investigate and diagnose technical problems within the lab and exam environments, and implement solutions or escalate complex issues as necessary to ensure minimal disruption.
Documentation: Create and maintain clear and concise documentation, including environment diagrams, automation scripts, troubleshooting guides, and standard operating procedures.
Resource Utilization Monitoring and Forecasting: Proactively monitor the resource utilization of lab environments, analyzing usage patterns based on scheduled classes, exams, and development/testing activities. Provide timely notifications and projected utilization reports to relevant stakeholders, enabling informed capacity planning and cost management.
Collaborate Across Time Zones: Effectively collaborate with team members across different geographies and time zones to achieve project goals.

Required Skills:

5+ years of development experience, ideally in a global SaaS or digital education environment.
Demonstrated quick learner on new processes, tools and best practices.
Experience with AWS administration, including provisioning, managing, and maintaining resources within the Amazon Web Services (AWS) cloud platform.
Experience building Windows and Linux AMIs.

Experience working with Git/version control systems.

Preferred Skills:

Experience with the Heropa platform.
Familiarity with Skilljar LMS and its integrations.
Knowledge of Okta or Auth0 products.
Understanding of PKI (domain registration, x.509 creation and installation)
Experience utilizing Terraform to provision, and manage AWS infrastructure as code.
Experience utilizing Java/Junit/Mockito for writing and executing unit tests.

#LI-HybridWhat you can look forward to as a Full-Time Okta employee!

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Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta .Some roles may require travel to one of our office locations for in-person onboarding.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this to request an accommodation.Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at .U.S. Equal Opportunity Employment InformationIndividuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. When submitting your application above, you are being given the opportunity to provide information about your race/ethnicity, gender, and veteran status.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Pay TransparencyOkta complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, .Voluntary Self-Identification of Disability
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