Guest Service Associate - F&B Service

Chennai, Tamil Nadu
Permanent
Full-time

13 days ago
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Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionWe are seeking an enthusiastic and customer-focused Guest Service Associate to join our Food & Beverage team in Chennai, India. In this role, you will be the welcoming face of our organization, delivering exceptional service to our guests while maintaining the highest standards of professionalism and hospitality. You will work in a dynamic, fast-paced environment where your ability to connect with guests, anticipate their needs, and provide personalized attention will directly contribute to their overall experience with us.

Greet guests warmly and create a welcoming atmosphere upon arrival, setting a positive tone for their visit
Take food and beverage orders accurately and efficiently using point of sale (POS) systems while demonstrating attentiveness to detail
Deliver orders promptly while maintaining quality standards and ensuring guest satisfaction
Provide knowledgeable recommendations about menu items, specials, and beverage pairings to enhance the guest experience
Address guest inquiries, concerns, and special requests with empathy, professionalism, and a solution-oriented approach
Clear and reset tables in a timely manner while maintaining cleanliness, organization, and attention to detail
Process payments and handle cash transactions accurately and securely
Collaborate effectively with kitchen, bar, and housekeeping staff to ensure seamless and coordinated service delivery
Maintain strict compliance with food safety, hygiene, and sanitation standards at all times
Multitask effectively during peak service hours while remaining composed, supportive, and focused on guest needs
Communicate guest feedback, preferences, and concerns to management to support continuous improvement
Assist with setup and breakdown of dining areas as needed, demonstrating flexibility and team commitment
Build genuine relationships with returning guests by remembering preferences and personalizing their experience

Qualifications**Required Qualifications:**

Strong verbal and written communication skills in English
Proficiency with point of sale (POS) systems and basic computer skills
Excellent customer service orientation with a genuine desire to exceed guest expectations
Strong time management and organizational skills with the ability to prioritize multiple tasks
Attention to detail and commitment to maintaining high service standards
Ability to work effectively in a team-oriented, fast-paced environment
Problem-solving abilities and adaptability to changing situations
Professional demeanor with a friendly, empathetic, and inclusive approach
Conflict resolution skills and ability to handle challenging situations gracefully
Physical stamina and ability to stand for extended periods during service
Ability to handle cash transactions accurately and maintain financial integrity
Awareness of food safety and hygiene standards and best practices

**Preferred Qualifications:**

Proven experience in guest service, food and beverage service, or hospitality environment
Knowledge of food and beverage offerings, menu items, and culinary terminology
Familiarity with upselling and suggestive selling techniques to enhance revenue
Proficiency in local languages in addition to English
Experience working in upscale or fine dining establishments
Certification in food safety or hospitality customer service
Strong interpersonal skills and ability to build rapport with diverse guest populations
Experience using hospitality management systems or reservation platforms

Accor