Associate Support Analyst GTMS

Hyderabad, Telangana
Permanent
Full-time

3 days ago

Description :Vistex is an SAP software solutions extensions partner serving businesses of all sizes worldwide across a spectrum of industries by managing their master data, contracts, pricing, rebates and incentive programs. Our solutions provide unprecedented visibility into the breadth and depth of go-to-market programs and enable businesses with insightful information that drive revenue, control costs and increase margins. Our deep industry expertise coupled with in-house implementation, delivery and training services makes Vistex a full solutions resource and consultancy.Vistex Associate Support Analyst will be coordinating the software issues reported by customers and document the resolutions. The Associate Support Analyst is an analytical minded, customer oriented individual to support the Vistex software solutions in a fast-paced work environment.Responsibilities:

Monitor support queue; track/coordinate multiple support tickets
Troubleshoot issues by replicating, identifying, diagnosing, and resolving first level software support issues
Formally document critical resolutions of application bugs
Create SAP notes (correction documents)
Follow-up with customers, users, developers, and other departments to ensure logged problems are being resolved
Apply SAP notes to internal systems
Learn and understand the application products developed by the business
Aid in the development of operational tools for the support team
Performs other duties as assigned

About us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it’s actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It’s why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up. ™Education : BachelorsExperience : 0 years: Relevant experience in the field
0 years: Knowledge of SAP R/3 functionality
0 years: Excellent analytical skills
0 years: Strong command of the English language, both written and verbal
0 years: Ability to communicate functional/technical concepts to technical and non-technical audiences
0 years: Knowledge of Windows based applications (Word, Excel, Power Point)
0 years: Ability to handle multiple tasks simultaneously
0 years: Team player with a positive and encouraging demeanor
0 years: Able to thrive in a small business atmosphere
0 years: Ability to participate across various teams, cultures, geographies and time zones
0 years: Ability to quickly switch focus to other tasks
0 years: Innovative problem solving & analysis
0 years: Able to work outside of normal business hours without prior notice in case of very high priority issues
0 years: Abstract thinking (commonality, categorization, patterns, trends

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