Manager - Program Mgmt/Transformation (E-commerce, 6+ yrs)
- Gurgaon, Haryana
- Permanent
- Full-time
- Lead the day-to-day management and execution of the global quality program, ensuring consistent and high-quality support experiences worldwide.
- Collaborate cross-functionally with teams such as product, operations, and service management to deliver impactful improvement projects and sustain their results in operations.
- Foster a culture of continuous improvement by developing and implementing strategies aligned with business goals, and by promoting problem-solving skills through workshops and learning initiatives.
- Guide teams in applying quality frameworks like Lean Six Sigma, FMEA, and root cause analysis to identify risks, create controls, and implement solutions that enhance operational efficiency.
- Mentor and coach team members to develop their skills, advance in their roles, and support their career growth.
- Identify process inefficiencies and lead redesign efforts to optimize workflows, leveraging data analysis to drive decision-making and communicate insights effectively.
- Manage projects end-to-end, ensuring timely delivery and measurable outcomes by using strong project management and stakeholder engagement skills.
- 6 + years of experience in Continuous Improvement, Process Design, Process Re-engineering, and/or Operations.
- A graduate or postgraduate degree from a top-ranked institution is preferred.
- Certified Lean Six Sigma Black Belt and/or PMP certification.
- Proven track record of delivering support initiatives that positively impact business metrics.
- Experienced in project management and collaborating effectively with cross-functional teams to achieve business objectives.
- Experience working with product teams to drive improvements and business impact is a plus.
- Additional qualifications such as Design Thinking, Agile, or Project Management certifications are advantageous.