Territory Customer Support Engineer, Siliguri
Danaher
- Kolkata, West Bengal
- Permanent
- Full-time
2. Delivers basic operational training at installation.
3. Provide effective product and customer support.
4. Ensures Preventive Maintenance planning (PM) & Modification (MOD’s) planning are performed in timely manner.
5. Seeks timely support for difficult product issues avoiding unnecessary down time.
6. Performs timely reporting of his activities.
7. Maintains excellent customer relationship, specifically with his/her directly assigned accounts.
8. Adheres to field service policies procedures and standards.
9. Maintain recommended spare parts for his product range.
10. Ensures appropriate spare parts stock11. Travelling within the territory. Available to travel in short notice.This position is part of the Service Department located in Siliguri and will be Fully Remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.You will be a part of the Service Team-East India and report to the State Service Manager (West Bengal & North East) responsible for Managing service professional handling the area of WB and NE . If you thrive in a Challenging, Passionate, instrumental, and competitive role and want to work to build a world-class Service provider and Healthcare organization—read on.In this role, you will have the opportunity to:
- Provide on-site support for our instruments which will lead to advancing healthcare and patient supports
- Provide immediate support to achieve client delight
- Ability to interact with our team of service professionals and other cross function which are very critical for the role.
- Can independently handle 1 or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with timely expert support.
- Able to identify application vs. service issues and collaborates to resolve Ability to prioritize customer needs.
- Ability to coordinate and collaborate with other functions to achieve client delight.