Senior Service Officer - BRANCH BANKING - Branch Banking

• Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping.
• Regular generation of leads for NTB customer and cross sell.
• The Sr.SO will act as a backup to the SO.
• Non-transaction related servicing at the Branch - Audit, Reconciliation of Branch Accounts
• Customer query resolution
• Should have a desire to know and understand financial terminology
• Cross selling of financial products
• Exploitation of other business opportunities sensed.
• Providing quality of experience that will ensure retention and positive word-of-mouth.

• Post-graduate or graduate with appropriate experience.
• Primary motivation customer service through query resolution
• A senior teller or branch operations person.

Kotak Mahindra Bank