- Handling escalations and complex queries.- Manage large amounts of incoming and outgoing calls- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.- Identify and assess customers' needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive -communicationKey skills required :- Proven customer support experience or experience as a client service representative- Excellent communications skills- Ability to listen and active problem-solving skills- Good interpersonal skills- Ability to handle pressure- Ability to multi-task, prioritize, and manage time effectively (ref:updazz.com)