Monitor and support Kronos Private Cloud and hosted environments remotely. Perform remote monitoring of Microsoft Windows (2016 and 2019) and Linux servers for: 1. System performance and uptime 2. SQL database health 3. Application service and web application status 4. Server resource utilization 5. Citrix - End user account setup 6. SFTP - End user account setup 7. vCenter - Operational tasks 8. GCP Console - Operational tasks Respond to alerts from monitoring tools and take corrective actions. Troubleshoot and identify root causes of server and application performance issues. Handle Level 1 escalations and follow the defined escalation matrix. Setting up a meeting with the customers for escalated cases to troubleshoot the issue. Administer and maintain Windows and Linux operating systems. Understand and troubleshoot server-client architecture issues. Participate in applying the monthly operating system security patching activity to keep the cloud environment security compliant. Collaborate with internal teams to ensure high availability and performance of hosted services. Identifying the challenging tasks and automating the manual processes. Document incidents, resolutions, and standard operating procedures. Actively participate in incident response, including on-call responsibilities Participate in 24/7 rotational shifts, including nights and weekends. Required: Overall, must have at least 6-7 years of hands-on experience working in the IT Industry. Engineering degree, or a related technical discipline, or equivalent work experience Strong understanding of cloud infrastructure, virtualization (VMware), and hybrid environments. Familiarity with monitoring tools (DataDog, Grafana, Splunk) and alert management. Familiarity with Privilege Access Management (PAM) tools (CyberArk or Saviynt). This position typically requires being on-site in an office at least 3 days per week. Minimum 2 years of hands-on experience working in a private cloud (VMware) / public cloud platform, AWS, GCP or Azure Familiarity with JIRA, ServiceNow for incident, problem, and change management. Willingness to work in rotational shifts, including nights and weekends.
