Inside Sales Analyst

Job Description:Lead generation and onboarding new logos

Collaborate with Vertical Leaders, Practitioner Sales, Client Delivery Leads to identify services/ offerings / value proposition to take to the customer based on client requirement
Forge relationships with buying offices of potential client, gather relevant vertical and market knowledge
Learn, know and bring the best of Black Box to customer (offerings, use cases, etc.)
Define overall pursuit strategy incorporating feedback from past customer experience; develop client proposal and pricing along with bid manager and Solution Architects
Generate leads through secondary research and pursue leads identified by marketing teams and leaders

Drive leads to closure

Own actual negotiation; also coordinate inputs / participation from different stakeholders
Develop negotiation strategy & negotiate contract / agreement; oversee bid manager in drafting SoW for contract; participate in win/loss review
Collate & communicate learnings from pitches, proposals, customer feedback to Sales team

Oversee account handover to Vertical AM

Identify customer needs and facilitate account setup to commence delivery operations along with the Client Delivery Lead/Delivery Manager
Create robust transition plan for account handover to Vertical AM

Coordinate and act as conduit for overall delivery and operational excellence for the account including financial planning & tracking

Coordinate with Delivery team to ensure high quality delivery - conduct joint discussions for implementation, delivery and contractual obligations
Own cost metrics for an account - with inputs from Client Delivery Managers of individual projects
Identify margin improvement initiatives and coordinate with Delivery Managers/ PMs to execute and implement these initiatives

Key Interfaces

Collaborate with Bid Manager/proposal team for proposal writing
Collaborate with Practitioner Sales to identify services/ offerings/value proposition to take to the customer based on client requirement & with bid manager to draft RFI response
Work with Sales Ops team to create a repository of leads, clients, buying offices, reason for drop-outs etc.
Orchestrate account performance reviews, status update, timeline adherence, SLA adherence etc. along with Client Delivery Manager

Same Posting Description for Internal and External Candidates