Executive - Customer Care (1-3 yrs) Delhi NCR (After-Sales/Customer Service)
The Hiring Master
Delhi
Permanent
Full-time
1 month ago
Job Title: Customer Care Executive - Lavna LocksJob Summary:Lavna Locks is looking for dedicated and customer-focused Customer Care Executives to handle and resolve customer queries through calls, chats, and video calls. The ideal candidate should have strong communication skills and a passion for delivering excellent customer service.Number of Openings: 5Location: Wazirpur Industrial AreaExperience Required: Minimum 1 yearSalary: - 20,000 - 30,000 (depending on experience and interview)Key Responsibilities:- Handle customer queries and concerns via phone calls, chat, and video calls- Provide accurate product and service information to customers- Resolve customer complaints in a timely and professional manner- Maintain a positive and helpful attitude while interacting with customers- Record and maintain customer interaction details- Coordinate with internal teams to ensure quick resolution of issuesRequired Skills:- Excellent verbal and written communication skills- Strong problem-solving and customer-handling abilities- Basic computer knowledge and ability to manage chat/video platforms- Ability to work in a fast-paced environment (ref:updazz.com)