Director, CSS Global SaaS & Apps Delivery, India

Oracle

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 18 days ago
Job Description:Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle's products. Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives. Responsible for driving a high degree of satisfaction with Oracle's products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term.Scope
  • Accountable for customer success outcomes and satisfaction through direction of technical delivery resources.
  • Engage customers by being accountable for identified designated region, to assure appropriate technical skills and resource coverage to fulfil CSS delivery commitments in the most efficient way - whether they be on-site, remote or third party
  • Lead service development/improvement activities/initiative
  • Drive skills development of team members in line with CSS objectives, and their personal development plans, career goals (Individual contributors)
  • Engage closely with the regional CSS TAM Organization and CSS Sales to understand and provide the resources and the skills needed to deliver proper, effective and efficient CSS Services
  • Collaborate closely with Regional CSS management team, with shared accountability for technical capability throughout JAPAC
  • Develop strong relationships with Oracle XLOB, partner organizations and other third parties as required to extend, in a flexible way, CSS delivery capacity
Responsibilities
  • Be responsible for the successful technical delivery of CSS contracts into designated customer accounts within identified country/region, covering Apps/SaaS Pillars
  • Act as a senior management point for partner concern of customer issues
  • Regular interaction with sales, delivery account teams to ensure appropriate and sufficient communications, status, risk, governance
  • Assist in developing business models in a variety of situations that impact customers and Oracle positively
  • Ensure Team Utilisation and Delivery cost are aligned with agreed targets and anomalies are identified and act upon
  • Evangelize the value of Customer Success Services to the customer base and other lines of the Oracle business
  • Understands Oracles and CSS product/solutions portfolio and knows how to win relative to competition.
  • Provide leadership and direction to the team with coaching and mentoring capabilities
  • Appraisal of directs and setting of realistic measurable objectives and agreed personal development plans
  • Act to validate and improve the quality of CSS processes and services as agreed by CSS leadership
  • Active participation with the relevant regional and global collaboration programs to oversee the sharing of standard methodologies, technical knowledge and experience among the GDSA community
  • Ensure the team contributes to the wider development of services/product development activities/initiatives to contribute to customer success and business generation
Career Level - M4Responsibilities:
  • Minimum 15 years IT organization background. Demonstrable experience of working within a strategic resourcing and delivery environment
  • Minimum of 10 years in managing a team size of at least 30 plus
  • Have experience in bringing to bear onshore and offshore teams
  • Oracle Apps UL eBusiness Suite in mandated
  • Oracle Apps UL (PSFT), Siebel, Database, SaaS and CX knowledge and experience on premises and on Cloud is a plus
  • Strong English level
Diversity and Inclusion:An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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