Assistant Facility Manager - Soft Services

• Oversee housekeeping, pest control, distribution desk, courier management, and event support.
• Implement and monitor Standard Operating Procedures (SOPs).
• Conduct facility inspections, audits, and service improvement initiatives.
• Coordinate with hard services for integrated facility operations.
• Support space management, office moves, and workplace readiness.

• Lead Facility Executives and support staff.
• Conduct performance reviews, coaching, and training.
• Manage staffing, scheduling, and resource allocation.
• Promote a culture of continuous improvement and service excellence.

• Manage service partners, SLAs, contract compliance, and performance evaluations.
• Oversee procurement, invoice processing, and budget adherence.
• Drive cost‑optimization initiatives and vendor improvement plans.

• Manage wellness, recreation, landscaping, food and beverage coordination, and inventory control.
• Maintain soft‑services assets, stock records, and monthly financial accruals.
• Prepare performance reports, dashboards, and KPI documentation.

• Graduate degree in Hotel Management / Hospitality Management (mandatory)
• Minimum 6+ years in soft services operations within corporate facilities, hospitality, or commercial real estate.
• Proven experience in vendor management, client interaction, and team leadership.
• Experience managing multiple service streams simultaneously.
• Exposure to large‑scale client environments preferred.

• Strong leadership, communication, and stakeholder‑management skills.
• Proficiency in MS Office and facility management software; experience with CAFM preferred.
• Strong analytical, problem‑solving, and reporting capabilities.
• Financial acumen with experience in budgeting and cost control.
• Knowledge of sustainability and green building practices.

Jones Lang LaSalle