Cluster Lead - Retail

Bangalore, Karnataka
Permanent
Full-time

19 hours ago

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.echnical Cluster Lead - Job DescriptionPosition OverviewThe Technical Cluster Lead is responsible for overseeing technical operations, service delivery, and team performance across a designated cluster of properties or markets. This role focuses on operational excellence, technical innovation, and cross-functional collaboration to ensure optimal building performance and client satisfaction within the assigned cluster.Key ResponsibilitiesCluster Operations Management

Lead technical operations across assigned property cluster (typically 5-15 properties)
Oversee building systems performance, maintenance programs, and capital projects
Ensure consistent service delivery standards across all cluster properties
Coordinate with property management teams to optimize operational efficiency
Manage cluster-wide technical budgets and vendor relationships

Technical Excellence

Implement and maintain technical standards and best practices across the cluster
Conduct regular property assessments and technical audits
Drive energy efficiency initiatives and sustainability programs
Oversee preventive maintenance programs and emergency response protocols
Ensure compliance with safety regulations, building codes, and environmental standards

Team Leadership

Manage technical staff including engineers, technicians, and specialists across cluster properties
Provide coaching, development, and performance management for direct reports
Foster collaboration and knowledge sharing between cluster teams
Coordinate training programs and skill development initiatives
Support recruitment and onboarding of technical personnel

Strategic Planning & Innovation

Develop cluster-specific technical strategies and improvement plans
Identify opportunities for operational optimization and cost reduction
Lead implementation of new technologies and digital solutions
Analyze performance metrics and develop action plans for improvement
Support business development and client retention efforts

Stakeholder Management

Serve as primary technical contact for cluster clients and tenants
Collaborate with account management and business development teams
Coordinate with corporate technical teams and subject matter experts
Manage relationships with key vendors and service providers
Provide technical expertise for lease negotiations and space planning

Required QualificationsEducation & Experience

Bachelor's degree in Engineering, Facilities Management, or related technical field
7-10 years of experience in commercial real estate operations, facilities management, or building engineering
3-5 years of supervisory or team leadership experience
Professional certifications (FMP, SMA, CFM, or relevant engineering licenses) preferred

Technical Competencies

Strong knowledge of building systems (HVAC, electrical, plumbing, fire safety, security)
Experience with CMMS/IWMS platforms and building automation systems
Understanding of energy management and sustainability practices
Familiarity with construction and capital project management
Knowledge of relevant codes, regulations, and industry standards

Leadership & Communication Skills

Proven ability to lead and motivate technical teams
Strong problem-solving and analytical capabilities
Excellent communication skills with ability to interact with diverse stakeholders
Project management experience with ability to handle multiple priorities
Customer service orientation with focus on client satisfaction

Technology Proficiency

Experience with PropTech solutions and IoT building technologies
Proficiency in data analysis and reporting tools
Knowledge of digital workplace technologies
Understanding of smart building concepts and applications

Preferred Qualifications

Experience managing geographically dispersed teams
Background in multiple property types (office, industrial, retail, healthcare)
Experience with ESG reporting and sustainability certifications (LEED, ENERGY STAR, etc.)
Lean Six Sigma or similar process improvement training
Advanced degree in Engineering, Business, or related field

Key Performance Indicators

Cluster operational performance metrics (uptime, response times, tenant satisfaction)
Budget management and cost optimization achievements
Energy efficiency and sustainability improvements
Team performance and development metrics
Client retention and satisfaction scores

What We Offer

Competitive salary with performance incentives
Comprehensive benefits package including health, dental, and retirement plans
Professional development opportunities and continuing education support
Flexible work arrangements and modern technology tools
Career advancement opportunities within JLL's global platform
Access to industry-leading training and certification programs

Travel Requirements

Regular travel within assigned cluster (up to 50%)
Occasional travel for training, conferences, or corporate meetings
Valid driver's license required

Location:On-site –Bengaluru, KAScheduled Weekly Hours: 48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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