Elite Banker-NRI
- Thane, Maharashtra
- Permanent
- Full-time
- Sources new bank customers through digital leads and propensity model and via referencing on the already opened accounts.
- Ensure smooth onboarding of the accounts opened.
- Cross sells banks products to the customers
- CASA value builds up for the initial 2 months of account opening - Initial funding and then subsequent money inflow.
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
- Ensure strict adherence to the bank policies and compliance.
- Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program.
- Assist audit and ensure compliance to internal and external regulations and guidelines.
- Provide best in-class customer service to all clients to become their primary banker.
- Lead the IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.
- Monitor and achieve key parameters in employee productivity, hiring quality and attrition rates and make necessary improvements.
- Champion the use of data analytics to power up marketing propositions for liability customers.
- Hiring VRM zonal heads basis zonal requirements on number of customers to be catered.