Job Description:OverviewWELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.PURPOSEA Practice/Process Owner (Product) is responsible for defining, managing, and optimizing the processes related to product delivery and support. They ensure that these processes are efficient, effective, and aligned with organizational goals, driving continuous improvement and consistency across product support teams.KEY RESPONSIBILITIES
Own and manage assigned SGS processes, ensuring they meet organizational needs and industry standards such as ISO/IEC 20000, ISO/IEC 27001, ISO 9001 etc.
Work with various stakeholders to refine and improve process efficiency.
Collaborate with teams to ensure processes are implemented consistently.
Ensure documentation and training are available for processes under ownership.
Conduct regular reviews to ensure processes remain aligned with organizational goals.
Act as subject matter expert for the Practice across the organization.
Identifies drives and supports Continual improvement activities for the Practice
Offers periodic review and Practice performance reports to the Senior Management teams about the status and health of Practice KPIs
Collaborate with data analysts to implement identified improvements.
QualificationsEXPERIENCE
At least 8 years of experience in business process/practice ownership.
KNOWLEDGE & SKILLS
Excellent written, verbal, and interpersonal communication skills
Proven leadership experience with the skills and abilities to drive solutions and results
Ability to multi-task, learn quickly, think strategically, be flexible, analytical, and adapt to change.
Business and risk analysis, problem-solving, planning, project management and execution skills
Prior knowledge of IT operation and IT technology
Analytical capabilities to spot trends via data analysis.
Ability to build relationships with peers and management levels
Ability to document process & workflow/policy and produce detailed and procedural documentation
Ability to exercise sound judgment and be decisive under pressure
Strong computer literacy in Microsoft Office products. Especially on using productivity tools (e.g., Excel, PowerPoint, Visio, Sharepoint, Power BI, Power App)
PROFESSION COMPETENCIES
ITIL Process Management
Business Process Management
IT Business Analytic
CORE COMPETENCIES
Stakeholder Management
Collaboration
Teaching & Training
EDUCATION & QUALIFICATIONS
University degree or equivalent preferably in Computer Science, Engineering, Mathematics or similar.
ITIL 4 Foundation Certification required
ITIL 4 Specialists Certifications required
ITIL Managing Professional desired
Certification on Quality Management standards (i.e. ISO/IEC 27001, ISO/IEC 20000 or ISO 9001) desired
Service Now Certification desired
Six Sigma Yellow Belt or Green Belt required
WHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)⏰ Flex Day: Make your workday suit your life and plans.🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
