Field Assist - Customer Success Manager (Growth)
ConsultBae
- Gurgaon, Haryana
- Permanent
- Full-time
1. Manage a portfolio of enterprise-level customers and act as their main point of contact Develop a deep understanding of each customer's unique business needs and work with them to provide solution to their problems through our product suite.2. Drive GTM projects to a successful outcome and ensure appropriate communications with all relevant stakeholders.3. Ensure high client satisfaction and timely resolution to any escalations/requirements within TAT. Collect and disseminate feedback to iternal teams to help improve our services and products.4. Develop dynamic success plans that will demonstrably deliver on customer expectations and manage exceptions
5. Build strong customer advocacy and ensure their retention
6. Indentify crossell and upsell opportunities for value added services and prepare future product roadmap for the client
7. Be the trusted advisor and display though leadership to the customer acting as a consultant showing them best practices and industry benchmarksWho we're looking for:
1. MBA graduate with at least 3+ years relevant work experience in a customer success or consultancy role.
2. Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery
3. Excellent networking, relationship management and negotiation skills4. Familiarity with Supply Chain data and workflow experience preferred
5. Basic Knowledge of web technologies like HTML, SQL, API, Json, iOS and Android platforms
6. Proficient in Microsoft Office Suite specifically Excel and PowerPoint.About FieldAssist:
FieldAssist is a top-tier SaaS platform that specializes in optimizing Route-to-Market strategies and enhancing brand relationships within the CPG partner ecosystem. With over 1,00,000 sales users representing over 600+ CPG brands across 10+ countries in South East
Asia, the Middle East, and Africa, we reach 10,000 distributors and 7.5 million retail outlets across GT and MT every day. Our goal is to equip sales teams, managers, distributors, sales heads, and CXOs with an all-in-one platform, enabling them to make informed decisions that drive growth. FieldAssist is a 'Proud Partner to Great Brands,' like Godrej Consumers, Saro Africa, Danone, Tolaram, Haldiram's, Eureka Forbes, Bisleri, Nilon's, Borosil, Adani Wilmar, Henkel, Jockey, Emami, Philips, Ching's and Mamaearth among others.Know You Leaders
Paramdeep Singh Anand is the CEO at FieldAssist. His journey started with founding his own venture in the FMCG space. After a successful first exit in 2014, he shifted gears and ventured into the technology industry to develop India's flagship B2B SaaS product - FieldAssist. Technology excites him and the Consumer Goods industry is his passion, and FieldAssist is the perfect fusion of both worlds. Right now, his focus is on creating a unified ecosystem of technology products that empower companies to build great brands.
Chitransh Jain is the Chief Customer Officer at FieldAssist and is leading a team of over seventy. He started his journey as a Customer Success Manager and has succeeded to lead the entire department within five years of service. With over 200 executed projects, Chitransh is focused on helping leaders at CPG brands in driving automation in their organization, and building robust sales and distribution go-to-market strategies for their companies.FieldAssist on the WebWebsite:Culture Book:CEO's Message:LinkedIn: