Associate, Client Delivery
Standard Chartered
- Chennai, Tamil Nadu
- Permanent
- Full-time
- Onboarding within TAT
- Manage the end to end onboarding process till S2B implementation
- Timely initiation and completion of all horizon cases including trigger reviews
- Understand the risk framework and keep abreast of all relevant policies, processes, DOIs
- Adherence to laid down policies, processes and risk framework
- Manage the end to end process from BFL to SCC issuance till custody of original documents
- Update required datapoints, as prescribed
- Update on applicable policies and processes
- Constant engagement with RM/ARM/Clients/CET/CDD risk manager etc
- Timely responses to regulatory authorities
- Escalate issues well in time
- Implement as per directions from group team
- Improve efficiency, productivity and service quality
- Ensure minimum reworks for CDD reviews and other activities
- Score as per defined norms in the monthly scorecard and productivity score in tableau/databox
- Work to improve client experience through superior service and timely completion of various jobs assigned
- Change projects, remediations/smoothening
- Effective 'working together'with stakeholders
- Continuously look at opportunities to make internal processes more effective and efficient
- Trainings
- Career development
- Continuous update related knowledge from internal/external sources
- Adherence to all defined risk parameters
- Closure of CORC / BORC escalation cases
- Deliver strong governance and execution for regulatory processes, including FATCA, CRS, FM account opening etc
- Work on all COBAM related (data/regulatory/CDD etc.) remediations as agreed with group and country governance forums.
- Represent IMO and complete actionables from governance/other forums such as BORF, CFCRC, SRM, CEF etc.
- Any bachelor's degree or professional qualification
- Certification in banking related specialisation
- Knowledge on CDD Documents.
- Knowledge on Banking Process
- Experience on Banking Operations
- Experience in Audit Handling
- Experience in credit documentation
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.