Outbound Calling:- Make daily outbound calls to potential or existing customers. - Promote products or services, explain features, and persuade customers. - Generate leads and set appointments for field sales teams.Inbound Call Handling: - Answer customer queries and provide accurate information. - Resolve customer complaints or direct them to the concerned department.Data Management: - Maintain records of calls, follow-ups, and outcomes in the CRM or calling system. - Update contact information and call status in the database accurately.Lead Conversion: - Follow up with leads generated through campaigns or previous calls. - Achieve daily/weekly/monthly targets for lead conversions or appointments.Customer Engagement: - Build rapport with customers for better communication and retention. - Take feedback from customers and report to higher authorities for improvement.Reporting: - Submit daily call reports and lead status to the reporting manager. - Participate in team meetings and contribute ideas for improving calling effectiveness.Compliance & Quality: - Follow communication scripts and company protocols. - Maintain professionalism, privacy, and compliance with call center standards. (ref:updazz.com)