Analyst, Interfaces Operations

• Act as the primary point of contact for client queries, ensuring clear, confident, and timely communication.
• Drive conversations with clients to gather requirements, provide updates, and ensure closure with high client satisfaction.
• Handle escalations effectively with a solution-oriented approach.

• Perform and support T+1 reconciliations, identifying breaks and driving resolution.
• Analyze reconciliation discrepancies across asset classes and ensure data integrity.
• Provide expert-level support on reconciliation-related queries and issues.

• Manage trade file flows, including setup, validation, and issue resolution.
• Handle SFTP file scheduling, delivery tracking, and troubleshooting failures.
• Ensure accurate and timely processing of trade and position files.

• Create, configure, and maintain client-specific Jenkins jobs for automated workflows.
• Monitor job executions, troubleshooting failures, and ensure operational stability.
• Identify opportunities for automation and process improvement.

• Deliver timely and accurate responses to clients and internal queries.
• Prioritize tasks based on business impact, SLAs, and criticality.
• Maintain high standards of quality and accuracy in all deliverables.

• Work closely with internal teams (Product, Development, Managed Services) and external vendors.
• Ensure smooth coordination to resolve issues and implement solutions.

• Leverage internal documentation and knowledge base effectively.
• Contribute to processing documentation and standardization.
• Drive efficiency through continuous improvement initiatives.

• Support SteadyState clients and mentoring of junior team members.
• Share knowledge and best practices across the team.

• Strong understanding of financial markets, with deep focus on reconciliations and trade lifecycle.
• Hands-on experience in T+1 reconciliation processes and break resolution.
• Experience with Jenkins job setup, scheduling, and monitoring.
• Excellent client communication and stakeholder management skills.
• Knowledge of trade files, SFTP processes, and interface workflows.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office tools.
• High attention to detail and strong documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.

• Experience in trade capture, reconciliation, or financial data integration.
• Exposure to automation and workflow tools.
• Prior experience in client-facing operational roles.

• Bachelor’s degree in finance, Accounting, or related field.
• 1–3 years of relevant experience.

Clearwater Analytics