Are you naturally curious So are we at MKS. Our collective curiosity drives us to be an innovation leader in many industries. Our products drive technology advancements across a wide range of applications such as 5G, augmented/virtual reality, autonomous vehicles, clean drinking water and space exploration. We are a team of collaborators who value fresh thinking and believe in mutual respect, constructive candor, diversity and inclusion. As a valued and trusted partner to our customers, we are continually pushing the boundaries of possibility. We believe in creating technology that transforms our world and are looking for like-minded individuals to join our team. If this is appealing to you, we want to meet you. We are looking for talented Contact Center Voice Engineer to be based in Manesar, Gurgaon and collaborate with IT and business stakeholders to effectively support all internal/external customers and solution partners for the Company's digital workplace applications. Responsibilities include: Manage and administer the Cloud Contact Center environment including call queue flows, user management, user skills, custom reporting, testing and integrations with Salesforce and Microsoft Teams. Perform Microsoft Teams Administration support, licensing management. Provide Contact Center and Microsoft Teams Enterprise Voice troubleshooting, quality analysis, metrics & reporting. Participates in the planning, deployment and support of Unified Communication systems. What will you bring to the team, along with your curiosity is: Bachelor's degree in Information Technology, or a related field 1-3 years of experience with Cloud Contact Center technology solutions Experience with Contact Center as a Service (CCaaS), integration with Third-Party platforms and services such as Microsoft Teams and Salesforce.com Knowledge of Active Directory, Microsoft Teams Voice, Contact Center Administration, Dashboards, Chat, Omnichannel, Reporting, Auto Attendants and Call Queues Excellent problem-solving and communication skills
