Project Manager (Full Service, Market Research)

Walr

  • India
  • Permanent
  • Full-time
  • 21 days ago
About Walr:Walr is a data creation company that supports insight professionals globally. It specializes in reaching diverse audience segments, leveraging proprietary technology, and offering bespoke services. With a comprehensive suite of tools, backed by a team of seasoned industry professionals, Walr’s services include efficient data collection methods, intuitive data visualization and reporting techniques, and supportive and transparent advice. Walr exists to unify the complex and fragmented research process by introducing more efficient, rapid, and straightforward methods.As a rapidly growing company and acclaimed recipient of the Great Place to Work™ and Best Workplace for Development™ titles, we're not just offering a job – we're inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.About the role:Walr is hiring a Project Manager to join our Operations team.At Walr, the role of the Project Manager is key in the planning, execution, and delivery of Sample Only and low complexity Full-Service projects. The ideal candidate is someone who loves to take ownership, work directly with clients, and likes to feel empowered to make decisions that result in high levels of client satisfaction.The Project Manager at Walr plays a pivotal role in ensuring the smooth planning, execution, and delivery of Sample Only and low-complexity Full-Service projects. This position is designed for someone who thrives on taking ownership, enjoys building direct client relationships, and is confident in making informed decisions that drive successful outcomes and exceptional client satisfaction.This role is ideal for someone who is naturally curious, thrives on problem-solving, and enjoys making sense of complex data. You’ll be uncovering insights that guide decision-making, supporting teams with meaningful analysis, and helping shape a more data-informed culture across the company.Key responsibilities:
  • Manage, coordinate and oversee, both internally and externally, and take full ownership and responsibility of all elements of high complexity projects
  • Independently lead management of projects end to end; kick off, fieldwork management, quality control, internal and external parties' liaison, through to data delivery to client
  • Ensuring client project needs are met, if not exceeded
  • Demonstrate strong knowledge and understanding of questionnaire design, logic and the general data collection cycle enabling you to provide consultancy to clients
  • Manage multiple workloads and priorities successfully, by planning and prioritizing projects, working well under pressure, and taking full ownership of own projects
  • Liaise successfully and coordinate with internal teams/external partners to plan and deliver timely and efficiently.
  • Ensure high quality project delivery within adherence of applicable standards
  • Can adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities
  • Control project budgets with a view to maximize profitability, without compromising quality, and process invoices within a timely fashion.
  • Support, delegate to and train other team members
  • Able to support clients in Walr technology products
  • Providing bidding support and recommendations to the account management team
  • Completing, adhering to, and maintaining required company processes
  • Able to proactively flag potential challenges and provide suggestive solutions
  • Knows when to escalate challenges to line manager, in a timely fashion
  • Demonstrate and represent a good understanding of Walr and the services it operates
Please note: This role requires following the PST time zone, which means the working hours will be from 9:00 PM IST to 6:00 AM IST.Desired experience:
  • Ideally at 2-5 years of experience in either a research agency and/or a panel/sample business
  • Experience in online quantitative data collection
  • Proven track record of project management in a similar environment
  • Highly strategic and consultative individual with an innate curiosity and passion for the new and the ability to explore additional research opportunities with the client simultaneously
  • Experience working with global clients within fast-moving sector/s
  • Sample, Research Services, and Software experience as well as managing the research project lifecycle
  • Confident communicator with clients via all channels; F2F/telephone/email
  • Proficiency in basic computer software/tools, i.e. MS Office
  • Good working knowledge of SPSS
  • Excellent project management, communication, and administrative skills
Desired skills & attributes:
  • Self-Awareness: Demonstrates an honest understanding of one's strengths and weaknesses, leveraging them to relate better to colleagues and contribute to a positive working environment. Self-awareness asks that one adopt a can-do attitude, embrace and learns from failure, and seek feedback for continual improvement.
  • Strong Communication: An effective communicator, both written and verbal. Able to communicate technical terms in commonly understood language using concise, clear, and appropriate language. Takes care to structure ideas clearly and persuasively.
  • Time Management: Takes a methodical approach to daily work and is able to break down complex tasks into manageable segments. Remains flexible to re-prioritize to-dos based on level of importance and readily identifies possible stumbling blocks and proposes solutions.
  • Client Relationship Management: Committed to customer excellence by responding to queries promptly, offering as much information as possible, and providing products and services that customers value.
  • Professional Maturity: WALR embraces diversity of experiences, backgrounds, and thoughts. Professional maturity will be demonstrated in one's ability to consistently show respect for and incorporate various points of view, to consistently practice good business manners and self-regulate actions, reactions, and behaviors appropriately in the workplace.
  • Teamwork/Team Building: At WALR, we work and celebrate as a team. The ability to build and nurture strong interpersonal relationships, within and outside of WALR, is critical.
  • Comfort with Ambiguity: In this fast-paced start-up, no two days are alike, and change is a constant. This person must show comfort in ambiguity and the ability to make the more appropriate decision based on logical reasoning and careful analysis of the data at hand.
  • Commercial Mindset: You take a macro-view to your work and understand how your role contributes to the bottom line of the business. You have informed opinions on factors that affect its profitability or market share, and you understand its competitors and customers.
What we offer:At Walr, we know that a one-size-fits-all approach doesn’t work when it comes to supporting a global team. That’s why we design our benefits with local relevance in mind while staying grounded in a shared sense of purpose and culture. Here’s an overview of the benefits most relevant to the regions this role sits in:
  • 30 days of leave inclusive of bank holidays – because rest is part of doing great work.
  • Up to 26 weeks maternity leave and 7 days paternity leave – time for life’s biggest moments
  • Provident Fund (PF) contributions – we match your contributions starting from ₹1,800, up to 12% of your base CTC, depending on how much you choose to contribute
  • Monthly snack, phone, and internet allowances – to help you stay connected, fuelled, and ready for the day
  • Ergonomic work setup – everything you need to stay comfortable and productive
  • Family-friendly health coverage – group medical insurance for you, your spouse, and up to two children
  • Accidental insurance – added peace of mind, just in case
  • Monthly lunch allowance – meals on us, every month
  • Quarterly team meetups and socials – time to connect, unwind, and build relationships
  • Recognition awards – celebrating individuals who go above and beyond
  • Work from anywhere – up to 8 weeks of location flexibility each year
Our commitment to diversity, equity & inclusionWe’re building a workplace that works for everyone. We know that teams thrive when they bring together different voices, backgrounds, and perspectives — so we’re actively working to make sure everyone feels seen, heard, and valued. Whether it’s how we hire, grow talent, or shape our culture, inclusion is at the heart of what we do. If you’re passionate, curious, and ready to make an impact, you belong here.What we value:At Walr, our values are more than just words - they guide how we work, how we treat each other, and how we show up.
  • We Delight through Dedication: We go the extra mile for our customers. We’re proactive, solutions-focused, and relentless in our pursuit of great service. If something’s not working, we fix it. Fast.
  • We Lead with Trust: We trust each other to make smart decisions — using data, yes, but also judgment, empathy, and integrity. We act like true partners, not passengers.
  • We Revel in Innovation: We think differently. Whether it’s new tech, new ways of working or better experiences for clients — we’re not afraid to challenge the status quo. Progress matters more than perfection.
  • We Celebrate as a Team: We share wins, give credit freely, and support each other through the tough stuff. We show up with curiosity, humility, and a belief that we’re better together.
  • We Are Empowered to Act Like Owners: We take responsibility, even when it’s not in our job description. We make bold calls, stay accountable, and keep the bigger picture in mind.
How we work: our behaviors:Our behaviours bring our values to life. They define what great looks like in action:
  • Ownership & Accountability: We follow through, face challenges head-on, and step up without waiting to be asked.
  • Excellence: We hold a high bar - for ourselves, our work, and our impact.
  • Customer-Centricity: We deeply understand our clients’ needs and go beyond to deliver standout experiences.
  • Proactive Problem Solving: We don’t just fix things - we anticipate, collaborate, and innovate to get ahead of the curve.
  • Urgency: We move fast with intention - balancing speed and never compromising on quality.
  • Positivity: We stay constructive, even under pressure. We uplift the team and create an environment where people want to do their best work.
Tap into data collection excellence with Walr.We are the data collection partner powering the world’s most successful insights creators.By unifying cutting-edge technology, high-quality audiences, and exceptional professional services, we deliver trustworthy data - faster, smarter, and more reliably.Technology: Streamlined survey programming, automated quality control, and advanced analytics for smarter research.Audiences: Multi-source, transparent sampling provides high-quality, validated respondents on a global scale.Professional Services: Our 24/7 consultative partnerships flex around your unique research needs, ensuring hands-on support whenever you need it.We work with businesses to eliminate the complexity of data collection, delivering scalable solutions, high-quality respondents, and unwavering support - all in one place.

Walr