
ARIS Platform Admin/ Senior Software Engineer
- Hyderabad, Telangana
- Permanent
- Full-time
- Ensure that all the ARIS instances are up and running as per the business hours
- Creation and administration of global ARIS Database for the client
- Responsible for User Management, User groups creation
- Responsible for ARIS License Management via UMC and assigning
- Configures and manages filters, templates
- Setting up the new client environment
- User/User Groups appropriate functional & access privileges
- Creation of custom objects and associated metadata
- Maintenance of library objects
- Define & Standardize ARIS Governance and Change Management process
- Define the QA process and communicate/train the project team on the same
- Understand and implement the need to import models from other third-party tools/applications etc.
- Carry out DB cleanup activities on regular basis
- Reconciliation of library objects on regular basis
- Carry out rationalization of the objects within the ARIS DB on adhoc basis
- Responsible to manage and carry out the Change and Release Management for data, and config, DB etc. across the ARIS environments
- Manage patch and ARIS version upgrades along with Product Vendor team
- Liaise with vendor support team for any incidents and problem management
- Person should have 6+ years of Experience in ARIS Development, Business Process Management
- Hands on experience of the full life cycle implementation of BPM projects using ARIS
- Experience in Database management
- Excellent interpersonal and communication skills
- Strong analytical and problem-solving skills
- Ability to multi-task effectively
- Must adapt to change quickly and be able to assess impacts where necessary
- Quick starter to troubleshoot/resolve incidents and business support items
- Good to have knowledge on Agile technologies (JIRA, Confluence)
- Good to have Knowledge on ServiceNow Incident, Problem and Change Management
- Troubleshoot and fixing incidents, Keeping the system up and running, timely escalation to Lead
- Assist other IT teams as well as Business stakeholders with your solutions during major/critical incidents
- Ensure the service operations quality is up to the organization standards
- Adhere to Agile methodology (example Scrum, Kanban & Jira etc)
- Mentoring the Agile PoDs on the RTB optimization and making sure no defects postproduction
- Should have flexible in working hours, ready to work in shift and on call