IT Administrator

Gujarat
Permanent
Full-time

1 month ago

The Administrators will be responsible for maintaining and upgrading hardware and software, troubleshooting, resolving IT issues, and ensuring the smooth operation of our IT infrastructure. As IT services are used worldwide and 24 hours, these tasks need to be performed in alternating shifts including Saturdays and Indian public holidays.
Responsibilities:
 Provide first and second level IT support to our users, including
o Set up accounts and workstations
o Troubleshoot issues and outages with hardware and software or network connectivity issues,
o Manage user accounts and access permissions, ensuring compliance with company policies and security standards Provide monitoring, system administration and operation tasks
o Monitor and maintain IT systems to ensure availability, performance, and securityaccording to requirements
o Install, configure, and maintain IT hardware and software systems, including servers, desktops, laptops, and peripherals
o Ensure security through access controls, backups and firewalls
o Upgrade systems with new releases and models
 Respond to IT incidents and service requests in a timely and professional manner, escalating issues as needed
 Contribute to the development and implementation of IT policies, procedures, and best practices
 Contribute to an internal wiki with technical documentation, manuals and IT policies
 Assist with IT projects and initiatives as needed
 Develop expertise to train staff on new technologiesRequirements and skills
 Bachelor's degree in computer science or a related field or similar skillset
 Proven experience of at least 3 years in IT support and administration, preferably in a manufacturing environment
 Strong knowledge of various current operating systems, platforms and network connectivity protocols
 Experience with databases, networks (LAN, WAN) and patch management
 Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
 Proven Expertise in three of the following topics
o Citrix
o Jira Service Managment
o CheckMKo Fortinet Fortigate
o MS (A)AD
o MS Azure
 Ability to create scripts in PowerShell, Python or Perl
 Familiarity with IT security best practices, including firewalls, antivirus software, and useraccess controls
 Resourcefulness and excellent problem-solving and analytical aptitude with the ability to troubleshoot complex IT issues
 Excellent communication skills to collaborate in a multinational and intercultural team
 Excellent English language skills (German language skills beneficial)
 Able and willing to participate in an onboarding process of 6 Weeks
If you are a motivated self-starter with a passion for IT and a proven track record of success in providing first and second level support, we encourage you to apply.

Ciel HR

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