Senior Specialist/Engineer Service Operations (Must have good experience in Versa SDWAN and Paloalto)

Delhi
Permanent
Full-time

9 days ago

Overview:WELCOME TO SITASITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.Ready to redefine air travel? The journey starts here, with you at SITA.ABOUT THE ROLE & TEAM:This is an exciting opportunity to become an integral part of an experienced and smart SITA GNCC team. The role is a Sr. specialist role, responsible for operational fault management for SITA-managed LAN / WAN & security solutions. An ideal candidate will be monitoring and managing the airport LAN/WAN, Network Security along with local and wide area networks for the SITA customer environment to ensure maximum uptime.The role includes Level 2/3 technical support, troubleshooting, configurations, documentation, network optimization and management of the LAN/WAN/ Security infrastructure, The candidate will also maintain and upgrade existing systems as necessary. The ability to work in a complex networking environment is also preferred.You will be apart of an excellent and innovative team , reporting to the Senior Manager Service operations.What You Will DoResponsible for Network troubleshooting including LAN, WAN & Security domainsResponsible for responding to technical support calls from SITA customers.Implementation, Deployment, L2/L3 Support for network devices, LAN, WAN, Firewall, Network troubleshooting/ configuration etc.Troubleshoot & resolve highly complex customer network & security issuesExperience in troubleshooting Cisco routers, switches & firewalls (ASA, Palo Alto)Handling CISCO L3 and L2 DevicesStrong working knowledge of Datacenter switching e.g., Cisco Nexus, ACI.Strong working knowledge of the following routing protocols: BGP, OSPF; and optional for EIGRP, RIP.Experience in using WAN circuits, e.g., Metro Ethernet, MPLS. VPLS, IPLC etc.Strong working knowledge of IP, IPsec, and VPNs.Responsible for delivering complex Maintenance and Monitoring activities for different customers.Provide L3 Incident Management support through the IC role in case of the main crisis.Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the designedPerform network maintenance and system upgrades including service packs, patches, hot fixes and security configurationsExperience in network automation through scripting languages such as Python Ansible, Jason etc. is a plus.Monitor performance and ensure system availability and reliabilityMonitor system resource utilization, trending, and capacity planningEnsure that assigned infrastructure at the client site is configured, installed, tested and operational.Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support.Leverage knowledge articles to investigate and resolve second-line support calls assignedProvide remote support to SITA clients.Identify the root cause of incidents and problems. Prepare RCA for business-critical incidents and downtimeWork within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructureSchedule updates for customer services.Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements.Handle customers’ technical enquiries as well as service-related enquiries.Provide insights and recommendations regarding customers’ networks and their optimization.Support knowledge sharing and training, both internally and with customer teams.EXPERIENCE

At least 5 years of experience in the Information Technology / Telecom Industry.
Strong customer focus, able to respond quickly and effectively to customers’ requests, and able to adapt to a fast-changing customer landscape and challenges.
Must have experience to work in a 24*7 support environment.
Hands-on experience with monitoring, Network diagnostic and analytics tools
Experience working with virtual and remote team members and stakeholders
Excellent analytical and problem-solving abilities.
Excellent data presentation and reporting skills.
Working Experience on enterprise customers projects: Network & Security Solutions
Must have a strong understanding of Firewalls Architecture with hands-on experience.
Must have strong experience with Complex Routing & Switching Environments
Must possess strong experience with Virtualization Technologies
Good problem-solving skills
Good at organizing and multitasking
Able to explain technical problems in simple terms
Strong troubleshooting and problem-solving skills
Experience in implementing network patches
Degree or equivalent experience in Engineering, Computer Technologies, or Business
Change management/ Project Management knowledge (ITIL knowledge is a plus)
Proficiency in English is a must

One or more additional certifications are required:

CCNA, CCNP
JNCIA
PCNSA/E
Cisco 300-415 ENSDWI
ITILV4

SITA

Apply Now