Job Description: Job Description Service Delivery Manager: More than 15 years in IT infrastructure of which 5 plus years directly working with customer in customer location and should have worked 2/3 years with current organization. Bachelor's degree or equivalent certifications. Minimum of 5 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning. Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience would be a plus. Experience in working in a multi-national / multi-cultural environment. Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions.
