Customer Service Executive - Technical Support Center
Tata Communications
Pune, Maharashtra
Permanent
Full-time
17 days ago
Broad outline of the Role Purpose - Broad objective of the role Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Minimum qualification & experience . Voice/transmission complaint troubleshooting & resolution with help of various telecom tools . Network Monitoring and analysis 24.7 NOC operations . Proactive network alarm analysis and reporting . Co-ordination with various internal stake holders for problem resolution. . Escalation/incident handling and management from service assurance perspective till the closure of incident . Knowledge on ASR,ACD, NER Other knowledge/skills . Knowledge of TDM / VoIP technologies . Switching, Transmission, IP knowledge . Hands on switch experience preferably SONUS/ZTE . Protocol: SS7, SIP . Incident Management, 24.7 NOC operations Responsible to manage the shift for INOC. Good analytical skills and required excellent communications skills. . Experience . 1- 2 years of experience. Educational Qualifications: . B.E./ B.Tech Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
