Senior Data Analyst - CX Ops
Arcadia
- Chennai, Tamil Nadu
- Permanent
- Full-time
- The position involves understanding the domain and process of generating, monitoring and delivering energy data to Customers.
- 3+ years of work experience and should possess good communication, analytical skills, team interaction and proficiency in using computer systems towards speedy on-boarding of Customers, set-up and initiation of processes as per Customer requirements, delegation of tasks to team members, troubleshooting issues / escalations, verifying and ensuring data accuracy from team, tracking and reporting and customer interaction
- The candidates must have knowledge and prior experience using software systems for monitoring / tracking / reporting as well as proficiency in MS Excel (using Pivots, formulae etc.).
- Prior experience with data analysis in finance / billing / payments / energy domain or working in similar roles (data analyst) is preferred.
- Candidates who have experience with tracking and reporting using SQL queries (any database) would be an added advantage.
- We are operating on a Hybrid model on a roster basis
- Apart from Fixed Base Salary potential candidates are eligible for following benefits
- Flexible Leave Policy
- Located in the heart of the City
- Medical Insurance (1+5 Family Members)
- Flexible Benefit Plan
- Awards and Bonus
- Performance Improvement Programs
- Quarterly engagement activities