Administrator - Desk Side Services, AMT Asset Management Software
HCLTech View all jobs
- India
- Permanent
- Full-time
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems.
3. Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities.
4. Independently Resolve Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively.
5. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.Skill Requirements1. In-Depth Knowledge Of Asset Management Services And Tools.
2. Strong Analytical And Problem-Solving Skills.
3. Proficient In Ticketing Systems And Incident Management Processes.
4. Excellent Communication And Interpersonal Skills.Other RequirementsExperienced in Desktop Laptop, troubleshooting Experienced in installation, configuration and OS troubleshooting Experienced in Asset Management Should have experience in application support Knowledge on iPhone configuration Should have exposure to basic network troubleshooting Exposure and understanding of ticketing tool Understanding of ticketing process incident/service requests Understanding of SLA and meeting targets Understanding of Service desk process of logging tickets and allocation Understanding of Asset/inventory record process, System & Peripherals movements etc Understanding to coordinate with vendors/principles Understanding of client management, user response (email/verbal) Managing SLAs for its respective sites. Hands-on experience on ticketing application. Knowledge of Hardware asset management. Working on incidents and requests, troubleshooting hardware and software issue. Lead the team as cluster lead stand point. Experience to Installation and configure operating systems, applications and software/driver updates. Experience on remote assistance in PC set up, upgrades, troubleshooting. Hands-on experience on Microsoft excel. Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites. Keeping required documents handy and updated. Escorting third party engineers at site. Smart hand request/Hands and feet support for network/printer/firewall activities etc. Packing and unboxing laptops. Quality Assurance Testing of laptops Move equipment between Hub/tech Hub, Goods in and Loading Bay Disposing equipment Liaising with site facilities for maintenance of the Hub/tech Hub area Monthly/weekly Inventory audit Placing Hardware/accessories orders and managing Threshold stock Handling Customer service support Deskside Support calls Receiving equipment from clients and updating stockroom. Managing stockroom. Should have worked in Manufacturing & Production line support from IT Perspective Support in Manufacturing & Production line support from IT Perspective, Infrastructure coordination, Small data center exposure, Server rack/unrack, POC with central team, factory support, manufacturing devices support. 24/7 On call support & outside business hours/weekend smart hands support to be provided, when required.Information at a GlanceWhy HCLTech?At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. 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