Analyst - Workday Learning Administrator

• Manage all administrative and technical aspects of the Workday LMS system, including uploading content, creating courses & curricula on the LMS, testing, assigning, maintaining, and reporting on learning content
• Maintains data integrity for the LMS, such as course descriptions, course or class changes, training content, materials, user groups, etc.
• Serve as Tier 2 end-user support (application support, e-learning, training support requests, and other areas as requested).
• Serve as LMS subject matter expert and liaison with Global Learning COE.
• Document of customer interactions in a ServiceNow case management system by creating, tracking, and resolving cases as well as time involved.
• Run and manage regular reporting dashboards and ad-hoc reporting requests.
• Create and run regular reports for certifications, and other enablement efforts.
• Make recommendations for future improvements to content management, workflow processes, and user experience.
• Manage Knowledge Articles and Standard job aids.
• Collaborates in current and future system enhancements, configuration changes in alignment with changing business needs.
• Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA.
• Ensure all process trainings have been attended, queries raised and clarified to execute smooth flow of process.
• To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc.
• Ensure a consistent efficient, effective, and excellent service always, meeting, and exceeding SLAs and performance targets.
• Always ensure a ‘customer first’ approach by consistently and proactively role modelling excellent customer service.
• Utilize the CORE framework of tools to continuously improve processes, quality standards and process compliance.
• Understand and be compliant with the corporate data protection and confidentiality policies.
• Accountable for the day-to-day performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience. Utilize metrics to demonstrate and communicate shared services value.

• Bachelor’s or Master’s Degree in HR stream from a recognized university.
• 5 plus years of overall experience.
• Minimum 2-4 years of experience working with Learning Management Systems.
• Experience in Workday Learning / LMS preferred.
• Experience in Content curation and troubleshoot on eLearning contents issues.
• Communicate effectively and possess strong business writing skills.
• Proficiency in training curriculum development preferred.
• Strong oral and written communication skills.
• Self-starter who is flexible, action-oriented, and possesses a strong sense of urgency.
• Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements.
• Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues.
• Strong computer skills or aptitude.
• Flexibility to work in different time zones.
• Ability to work effectively in a high-pace and deadline-driven atmosphere.
• Ability to learn processes, policies, and the ability to apply CORE principles to these processes for continuous improvement.
• Ability to work in a team environment.

Raytheon Technologies