Location-DelhiExp-8+YearsJob DescriptionDesignation : Tech LeadLocation : Connaught place DelhiWorking days ; All bank working daysRole of Java Support /Application Support:Mandatory Skills (Exp 8 yrs to 12yrs Java Support /Application Support role)- Have handled Application Support (Banking) with hands on Incident- Management / Escalation procedures / Working with multiple Vendors.- Reporting and Tracking of Issues/Ageing/Resolution.- Strong Interpersonal skills.- Process oriented Individual.- Capability to work with multiple application/infra teams on tracking/resolving issues and documenting Root cause.- Mentor junior folks on incident handling.- Identify patterns of repeat issues and work with teams on resolution.- Manage & Track Change control for Infra/Application.- Participate in Change Control Board and Manage inter application dependencies- Monitor and track availability of services.- Coordinate and document DR Dills- Work with teams in Documenting Operational procedures- Manage and Handle workload of L1/L2/L3 Teams.Supplementary Skills
Vendor resource management
Exposure to Retail/Corporate Banking functionality
Role:Result-oriented professional with over 11 years of rich experience in Production Support, IT Support, Process improvement and People Management, LOS/LMS, Payment Gateway, POS, Cards , Wallet, Fintech & MSME Lending , BNPL. Success in leading end-to-end perfection across Incident, Configuration, Service, Problem, Escalation & Project Management with excellent in managing issues that could impact end-to-end delivery operations, performing root-cause analysis for remedying technical difficulties and providing leadership/ directionSkilled in concepts of end-to-end project planning & implementation which includes scope management, activity sequencing, cost estimation, risk analysis, quality mgmt. and so onPerformance-driven professional with proven excellence in stakeholder management; set up project delivery strategy, operations readiness & internal controls in the organizationKeen customer-centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scoresCapable in managing, leading & training teams for running successful process operations & experience of developing procedures, service standards for business excellence