Job Title: Experience Manager – SolarSquare Experience Centre Location: Pune / Nagpur Salary: Competitive as per market standardsAbout the Role: As an Experience Manager at SolarSquare, you will be responsible for managing store operations, driving sales, and ensuring an exceptional customer experience. You will lead a team of Experience Leads, oversee facility management, coordinate in-store and kiosk operations, and handle escalations. Your role is crucial in driving store targets, optimizing lead conversions, and providing valuable insights to the central team.Key Responsibilities:Store Management & Operations● Oversee daily store operations, ensuring a smooth and premium customer experience.● Manage store facilities, including security, cleanliness, and maintenance.● Ensure seamless coordination of kiosks, BTL activities, and in-store events.● Maintain a high-energy, customer-first environment at the store.Team Leadership & Training● Lead, train, and mentor the Experience Leads to enhance customer engagement.● Conduct regular performance reviews, sales meetings, and skill development sessions.● Drive a target-oriented approach and motivate the team to achieve sales goals.Customer Experience & Lead Conversion● Monitor and optimize the lead conversion funnel, ensuring high engagement and conversion rates.● Analyze store traffic, customer demographics, and buying behavior to enhance strategy.● Support Experience Leads in closing deals and managing escalations.● Ensure smooth coordination of Design Evaluation Visits (DEV) with the operations team.Sales Performance & Target Achievement● Drive store sales, monitor performance metrics, and implement improvement strategies.● Track and analyze store conversions, footfall, and revenue generation.● Identify and implement new initiatives to improve lead-to-sale conversion rates.Expansion & Strategic Insights● Scout locations for new stores based on foot traffic and audience insights.● Provide detailed reports on store performance, customer insights, and conversion data.● Coordinate with the central team to provide feedback on sales performance and operational challenges.Requirements:● 5+ years of experience in retail sales and store management, preferably in solar, real estate, financial products, or high-value consumer goods.● Strong leadership skills with experience in team management and training.● Proven ability to drive sales, handle escalations, and optimize store performance.● Experience in CRM tools, sales funnel tracking, and data-driven decision-making.● Excellent communication, negotiation, and problem-solving skills.● Passion for renewable energy and sustainability is a plus.
