Assistant Vice President, BDS-SAP Lead

Genpact View all jobs

  • Hyderabad, Telangana
  • Permanent
  • Full-time
  • 2 days ago
Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Assistant Vice President, BDS-SAP Lead!We are seeking an experienced SAP SCM Operations Leader with experience to oversee the stability, performance, governance, and growth of our SAP landscape. This role will be responsible for end-to-end SAP operations including application Implementations, support, incident and problem management, change and release governance, vendor management, and operational excellence across SAP platforms (e.g., S/4HANA, ECC, BW, Fiori, etc.).
The ideal candidate will combine strong SAP functional/technical expertise with leadership capabilities, service management discipline, and a continuous improvement mindset.Responsibilities
1. SAP Operations & Service Delivery
· Lead day-to-day SAP operations ensuring system availability, reliability, and performance.
· Own SLA/KPI adherence for SAP services (incident resolution, system uptime, response times).
· Manage L1/L2/L3 support model (internal and/or managed services partners).
· Ensure robust monitoring, alerting, and proactive issue resolution.2. Incident, Problem & Change Management
  • Govern ITIL-aligned processes for incident, problem, and change management.
  • Conduct root cause analysis (RCA) and implement preventive measures.
  • Chair CAB (Change Advisory Board) for SAP-related releases.
  • Ensure release stability and minimal business disruption.
3. SAP Landscape Management
  • Oversee SAP environments (DEV, QA, PRD).
  • Coordinate upgrades, patches, and enhancement packs.
  • Ensure integration stability across SAP modules and third-party systems.
  • Manage SAP transport governance and release cycles.
4. Stakeholder & Business Engagement
  • Act as the primary liaison between IT and business process owners.
  • Ensure business continuity for critical operations (finance, supply chain, manufacturing, etc.).
  • Translate business priorities into operational IT actions.
  • Ability to drive growth
5. Vendor & Partner Management
  • Manage SAP AMS providers, infrastructure vendors, and cloud partners.
  • Monitor vendor performance against SLAs.
  • Optimize cost and contract governance.
6. Governance, Compliance & Security
  • Drive Governance cadence
7. Team Leadership
  • Lead and mentor SAP support teams.
  • Develop team capabilities and succession planning.
  • Foster a culture of accountability, collaboration, and service excellence.
Key Competencies
  • Strategic thinking with operational execution capability
  • Strong stakeholder management and communication skills
  • Data-driven decision making
  • High ownership and accountability
  • Risk management and crisis leadership
  • Process-oriented with continuous improvement mindset
Qualifications/Skills we seek in you!
Minimum Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • SAP experience with SAP operations leadership.
  • Hands-on exposure to SAP modules (e.g., SCM Modules) across ECC and S/4 HANA
  • Proven track records in SAP implementation projects
  • Proven track record in SAP upgrades, releases, and production support governance.
  • Strong understanding of integrations (IDocs, APIs, middleware, etc.)
Preferred Qualifications
  • Ability to deliver high quality and reliable software by collaborating with team. Outstanding analytical skills, ability to apply expertise to drive complex, technical and highly commercial solutions. Possess good verbal and written communication skills.
  • Excellent customer facing skills that include conducting compelling technical briefing& demonstrations including issues, status reports and resolving impediments.
  • Experience with SAP S/4HANA with focus on SCM
  • SAP certification(s).
  • Experience in cloud-based SAP environments (Azure, AWS, RISE with SAP).
  • Familiarity with SAP Solution Manager / SAP Cloud ALM.
  • Experience in global/multi-country SAP landscape.
Why join Genpact?
  • Lead AI-first transformation – Build and scale AI solutions that redefine industries
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
  • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
  • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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