Manager - Automation Architecture
Ericsson View all jobs
- Noida, Uttar Pradesh
- Permanent
- Full-time
Service Architecture is responsible for designing and enabling end-to-end autonomous operations by leveraging Automation, Analytics, and AI/ML (AAA) capabilities. The role focuses on creating scalable architectures, driving automation-led efficiencies in service delivery and enabling intelligent decision-making using advanced analytics and AI solutions. The position contributes to improved operational performance by streamlining workflows, implementing intelligent automation, and enabling data-driven service management across Ericsson and customer environments.What will you do:
- Design and develop robust, scalable architectures for automation, analytics, and AI/ML solutions that address evolving operational requirements for Ericsson and its customers.
- Drive end-to-end autonomous operations use cases using AAA capabilities by co-creating customized solutions that deliver measurable value and differentiation.
- Lead the development, deployment, and lifecycle management of automation solutions and actuations generated from AI/ML models (Insite), aligned with BCSS MSN strategy.
- Define and optimize end-to-end service flows to improve operational efficiency and service delivery outcomes.
- Develop scalable, modular, and reusable architecture designs that support high velocity delivery and align with End-to-End Operations (EOE) objectives.
- Design, develop, and deploy BPMS workflows across contracts to drive operational efficiencies.
- Ensure demands across Automation, Analytics, and AI domains are handled consistently with high accuracy, agility, and delivery speed.
- Contribute to pre-sales engagements and solution design to strengthen Ericsson’s competitive positioning.
- Provide thought leadership by identifying industry trends, best practices, and innovative approaches in automation and AI-driven operations.
- Ensure availability of EOE guidelines, work instructions, and operational documentation to support delivery teams.
- Ensure compliance with local policies including security, trade, travel, and occupational health & safety guidelines.
- Promote Environmental, Health, and Safety (EHS) awareness and compliance across the responsible unit.
- Bachelor’s degree in Engineering (ECE/CSE/IT) or equivalent; MBA preferred.
- Minimum 8+ years of management experience in a Managed Services environment.
- Proven leadership experience in Automation, Analytics, and AI/ML solution design, development, deployment, and lifecycle management.
- Prior Line Management experience with L1 certification is mandatory.
- Experience in resource planning, team management, and budget management.
- Strong understanding of Service Management operations and processes.
- Hands-on experience with MS tools portfolio such as Enable, MATE, RPA, and other in-house automation tools.
- Proficiency in SQL, SQL Server, GCP, BigQuery, Power BI, Tableau, and data analytics platforms.
- Knowledge of AI/ML technologies including actuations, LLMs, and Generative AI applications.
- Experience with Service Management processes including Event Management, Incident Management, Smart Problem Management, Preventive Maintenance, Service Continuity, and FSO.
- Strong leadership and change management capabilities.
- Customer-focused with a consultative and business-oriented approach.
- Effective interpersonal and conflict management skills.
- Results-driven with the ability to motivate and lead teams toward achieving strategic goals.