Job Category: NES Job GroupJob Description:Responsible for managing the critical applications of the bank's Digital automation platform (EDMS, RPA) Works effectively with the business stakeholders, internal teams and vendor in ensuring the product road map and the platforms and process improvements. Ensure automation products delivery and support strategy are aligned with the management objectives and goals. Ensures strategic vendor partnership and aligning products / industry road maps of the platforms with business strategy. Responsible for guiding and mentoring the team and ensuring high quality of delivery and cross functional expertise with the teamResponsibilities:Provide response to resolution of service tickets within agreed SLAs Ability to manage more than one applications as primary and secondary To do the RCA for the incidents and implement the same after proper testing Have to do the call analysis, improve the quality of calls and reduce the number of calls like provided permanent solution etc. Proactively check the server status and make sure the applications / systems are 100% up and running and available for users. Make sure servers are patched according the requirement. Needs to make sure needed alerts are configured. Adhere audit, lean, ISG and other procedure defined in the organization Analyze business requirement and translate it into technical specification. Collect data and analyze metrics related to the requirement Participate / Review Technical design documentation Reporting daily call status to manager Getting the inspections/reviews done as per the plan Customer & vendor communication Review/verify production transfer documentation Code/support the IRIS development actives in co-ordination with Vendor and ensure all the deliveries are as per technology requirement. Review SIT & UAT test results Deploy bug fixes in test environment and perform SIT/UAT. Writing technical specifications. Participating in code reviews. Performing version control(RTC) on the existing code base for each planned release Co-ordinate with users for UAT testing and take appropriate actions to deploy changes into production Co-ordinate and get handover from the vendor for the developed and stabilized projects / URF / CRQualifications:Provide response to resolution of service tickets within agreed SLAs Ability to manage more than one applications as primary and secondary To do the RCA for the incidents and implement the same after proper testing Have to do the call analysis, improve the quality of calls and reduce the number of calls like provided permanent solution etc. Proactively check the server status and make sure the applications / systems are 100% up and running and available for users. Make sure servers are patched according the requirement. Needs to make sure needed alerts are configured. Adhere audit, lean, ISG and other procedure defined in the organization Analyze business requirement and translate it into technical specification. Collect data and analyze metrics related to the requirement Participate / Review Technical design documentation Reporting daily call status to manager Getting the inspections/reviews done as per the plan Customer & vendor communication Review/verify production transfer documentation Code/support the IRIS development actives in co-ordination with Vendor and ensure all the deliveries are as per technology requirement. Review SIT & UAT test results Deploy bug fixes in test environment and perform SIT/UAT. Writing technical specifications. Participating in code reviews. Performing version control(RTC) on the existing code base for each planned release Co-ordinate with users for UAT testing and take appropriate actions to deploy changes into production Co-ordinate and get handover from the vendor for the developed and stabilized projects / URF / CRAbout Us:The leading financial institution in MENAWhile more than half a century old, we proudly think like a challenger, startup, and innovatorin banking and finance, powered by a diverse and dynamic team who put customers first.Together, we pioneer key innovations and developments in banking and financial services.Our mandate? To help customers find their way to Rise Every Day, partnering with them throughthe highs and lows to help them reach their goals and unlock their unique vision of success.Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.
