Associate - Client Management

• Working with internal teams and Transfer Agents to enable clients to invest in our funds, including agent set-up, authority to deal and rebate terms
• Set up clients to receive relevant service deliverables such as periodic reporting and marketing materials
• Assist Client Managers in clarifying client needs, mapping to our service standards, surfacing complexities and identifying solutions for bespoke requirements
• Own processes related to defined client changes, such as a direct distributor moving to a sub-distributor relationship via a platform

• Resolve day-to-day client and Transfer Agent queries either directly or via the relevant Client Manager(s)
• Ensure client cash flows and orders are properly vetted and communicated to the relevant internal teams and/or Transfer Agents for timely and accurate completion
• Manage the timely creation and delivery of information required to satisfy document, data and other similar requests from clients, such as audit, Columbia Threadneedle Investment company due diligence and attestation requests
• Co-ordinate the production, delivery and record keeping in the CRM tool of outbound client communications such as shareholder notices and corporate actions
• Maintain and update Client Management-owned data, processes and records, ensuring accuracy and confidentiality

• Assist in the coordination of client projects, including tracking progress, managing timelines, and ensuring deliverables are met
• Provide data analysis and insights as required to support project initiatives, deliver periodic management information and enable continuous improvements
• Identify opportunities to improve processes owned by Client Management, including automation, efficiency, scalability and risk reduction, and work with internal teams to deliver those improvements
• Manage and/or support processes related to Client Management controls and governance, such as vendor risk assessments and quality checks
• Support processes related to client complaints and client-related risk events
• Participate in training programs to continuously improve skills and knowledge related to client management and the industry

• 1-3 years of experience working in client service/ client onboarding within financial institutions, preferably in asset management
• Bachelor’s degree in Finance, Business management or equivalent
• Strong verbal and written English language proficiency
• The ability to multi-task in usage of different applications and tools including Salesforce, Excel, Teams, Outlook among others
• Strong analytical and problem-solving skills
• Strong collaborative and team-working skills
• The ability to effectively liaise with stakeholders across the business as required to resolve requests/ issues in a timely manner
• Strong attention to detail, ensuring full record keeping, notification, escalation, tracking and follow up of all incidents
• Excellent listening skills and assertive, empathetic approach to dealing with stakeholders within the business
• Good self-organisational and time management skills; ability to work under pressure to short deadlines

• An understanding of fund management, financial instruments, administration processes, performance analysis and reporting
• Experience of data analysis and insights with complex data sets
• Experience of process improvement and automation

Ameriprise Financial