Call center operator

• Inbound Call Management:

• Promptly answer and respond to customer queries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Resolve issues efficiently, escalating complex cases as needed.
• Outbound Outreach:

• Proactively contact potential or existing customers for sales, follow-ups, surveys, or lead generation.
• Identify customer needs, pitch relevant offerings, and close transactions when applicable.
• CRM & Documentation:

• Maintain comprehensive records of all interactions in the CRM system.
• Track call details, resolutions, and lead outcomes.
• Quality, Metrics & Feedback:

• Adhere to scripts and quality standards, meeting KPIs like AHT, FCR, conversion rates, and CSAT.
• Participate in coaching sessions, attend training, and contribute to process improvement initiatives.

• Languages: English, Hindi – both fluent;
• Multilingual abilities to support diverse customer demographics are preferable.
• High school diploma or equivalent; bachelor’s degree preferred.
• 1–2 years of experience in a BPO, call center, or customer service environment.
• Strong verbal and written communication with excellent active listening ability.
• Customer-centric attitude with empathy, patience, and adaptability.
• Effective problem-solving, multitasking, and time management skills

• Languages: English, Hindi – both fluent;
• Multilingual abilities to support diverse customer demographics are preferable.
• High school diploma or equivalent; bachelor’s degree preferred.
• 1–2 years of experience in a BPO, call center, or customer service environment.
• Strong verbal and written communication with excellent active listening ability.
• Customer-centric attitude with empathy, patience, and adaptability.
• Effective problem-solving, multitasking, and time management skills

• Competitive salary with performance bonuses
• 28 paid vacation days
• Growth in an international, collaborative team
• Internet costs compensation

Group of companies Eurasia