Coordinator, Logistics Execution
- Mumbai, Maharashtra
- Permanent
- Full-time
- Daily Management of order processing by using TMS software & SAP.
- On-Time Performance to Customers and transport quality tracking and monitoring.
- Logistics Support for CHEP & External Managed Service Customers.
- Dedicated fleet management. Route Management.
- Meet cost, productivity, accuracy, project, and timeliness targets.
- Contact with local customers and third-party providers (Service Centres, D locations, PT Call centres) to deliver CHEP orders. Optimize daily transport planning and execution most efficiently (on time & cost-efficient) for customers and stakeholders.
- Meet on-time delivery (OTD) requirements and follow up on discrepancies with suppliers and Customer Service.
- Maintain proper and accurate Pre-Shipment and Post-shipment Administration.
- Track and Trace: Supervise, plan, and monitor logistics transportation activities including, but not limited to, relocations, issues, collections, customs, and cross-border trips.
- Proof of Delivery
- Over, short, and damaged shipment issues.
- Evaluates, records, and responds to additional/special service requests (i.e. liftgate, inside delivery, etc.).
- Work with transportation providers and freight payment team to ensure proper accessorial cost and flows.
- Handle damage and loss claims.
- Assists in troubleshooting and resolving safety, service, and operational issues.
- Respond to any issues or complaints from customers, sales, and asset management
- Work with other departments to incorporate logistics with company procedures and operations.
- Update and evaluate metrics to assess performance and implement enhancements.
- Ensure that logistics operations comply with laws, regulations, and safety requirements
- Track the plans/goals to reduce carbon emissions associated with storage or transport activities.
- Participate in improvement projects (in the country and across the organization) and actions to drive Supply Chain efficiencies
- Logistics execution expertise
- Supply Chain background an advantage
- Experience in an office environment with frequent customer and provider contacts (emails, calls)
- Experience in an environment with urgent requests and comfortable to manage those urgencies
- 2-4 years of experience in related field
- SAP and Transport Management system
- Able to relate to customers, transporters, team members and other CHEP departments appropriately and switch easily between them.
- In-depth knowledge of the logistics industry
- Quantitative ability
- Good attention to detail
- Outstanding analytical, problem solving and organizational abilities.
- Exceptional verbal, presentation, and written communication skills.