Cloud and DC Infrastructure Managed Services Lead

Minutes to Seconds Pty Ltd

Coimbatore, Tamil Nadu
Permanent
Full-time

3 days ago
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Job DescriptionWe are seeking a dynamic and experienced Cloud and Data Centre (DC) Infrastructure Managed Services Lead to establish and run a managed services in a startup-like environment. The role requires strategic leadership, operational execution, and business acumen to build, scale, and sustain a managed services offering. The ideal candidate will possess strong technical expertise in cloud and data centre infrastructure, coupled with proven experience in business development and operationsKey Responsibilities:

Oversee end-to-end service delivery, ensuring adherence to SLAs and customer satisfaction

Managed services will include cloud infrastructure, data center operations, and network services.

Build and lead a high-performing operations team who can provide 24x7 Service-support across public (AWS, Azure, OCI, GCP), private (DC infrastructure) and hybrid clouds

Manage the teams performance and capabilities to support dynamic client requirements and multiple platforms and technologies

Build a team of technical experts, including cloud engineers, network engineers, and system administrators to provide L1, L2 or L3 support

Foster a culture of innovation, collaboration, and continuous improvement.

Build strong relationships with customers, understanding their unique needs and expectations. Proactively address customer concerns and issues and status reporting on the service performance

Drive the adoption of automation tools for provisioning, monitoring, and incident resolution.

Implement ITSM tools and platforms to streamline service delivery.

Identify and develop new service offerings, such as hybrid cloud management, FinOps, and advanced monitoring.

Manage the financial performance of the managed services business, including budgeting, forecasting, and cost optimization.

Establish and maintain strategic partnerships with technology vendors and service providers.

Evaluate and adopt emerging technologies to enhance service offerings.

Engage with clients as a trusted advisor to understand their needs, resolve escalations, and ensure long-term partnerships.

Contribute to pre-sales efforts by providing solution inputs, presentations, and proposals for managed services deals.

RequirementsMust

10+ years of relevant experience in IT infrastructure, cloud, and managed services, with at least 3-5 years in a leadership role.

· 5+ years of experience in managing teams and services offered in dedicated and shared services managed services models.

Deep understanding of cloud platforms (AWS, Azure, GCP, OCI) and managing hybrid cloud and on-premise infrastructure.

Expertise in ITIL processes, incident management, and ITSM tools like ManageEngine, FreshWorks, ServiceNow or equivalent.

Demonstrated experience in Operations management, client engagement, and pre-sales.

Hands-on knowledge of automation tools (e.g., Terraform, Ansible) and monitoring solutions.

Good to have

Proficiency any of the virtualization and containerization technologies, network technologies (routing, switching, firewall, load balancing).

Experience with automation and orchestration tools (Ansible, Terraform, Puppet).

Familiarity with disaster recovery and business continuity frameworks.

Proven experience in setting up and scaling managed services businesses or practices.

Understanding of financial metrics and business operations.

Minutes to Seconds Pty Ltd