Business Analyst , IT

• Elicits, analyses, specifies, and validates the business needs of stakeholders, be they customers or end users to determine project scope and vision.
• Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, research, reviews and other methods.
• Participates in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Translates conceptual customer requirements into functional requirements, create process models, specifications, diagrams, and charts in a clear manner that is comprehensible to developers/project team.
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicates changes, enhancements, and modifications of business requirements - verbally or through written documentation - to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Serve as liaison between Development and end users.

• Demonstrated experience with ERP/CRM/MCR software.
• Experience in Warehousing / Logistics domain (preferred).
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Ability to effectively prioritize and execute tasks while under pressure.
• Experience working in a team-oriented, collaborative environment.
• Strong customer and business focus.
• Capability to support multiple project milestones concurrently.
• Proficiency in Microsoft Office Suite and Adobe Captivate.
• Ability to use Windows based systems, email and chat programs, and familiarity with CRM systems and practices

Global Industrial