Roles and Responsibilities : Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closely with the team and business requestors Report and track training effectiveness Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects Requirements : Min 2-4 years of experience as a Communication Trainer (experience with Collections preferred) Experience in Voice and Accent Training Delivery Excellent communication skills, facilitation/training skills Proficient in MS Excel and PPT Content development Instructional Design skills will be an added advantage.
