Contact Centre Executive
- Mumbai, Maharashtra
- Contract
- Full-time
- Must have skills in call scripting, customer service orientation, and communication to ensure effective interaction with patients and customers (Mandatory skill).
- Required skills in operating and managing contact centers to streamline calls and improve overall process efficiency.
- Excellent verbal and written communication skills to handle inquiries and resolve issues effectively.
- Ability to work well under pressure in a fast-paced hospital environment while maintaining a calm and professional demeanor.
- Strong problem-solving skills to address and resolve issues promptly, enhancing customer satisfaction.
- Proficient in using computer systems and software necessary for managing calls and tracking information.
- High level of attention to detail to ensure accuracy in information dissemination and recording.
- Capability to work in a team-oriented environment and contribute to team goals and objectives.
- Handle incoming and outgoing calls efficiently, adhering to call scripting and maintaining a high level of customer service.
- Resolve patient inquiries, issues, and complaints promptly and professionally to ensure customer satisfaction.
- Maintain accurate records of patient interactions and details of inquiries, comments, and complaints.
- Coordinate with relevant hospital departments to provide accurate information and facilitate patient services.
- Continuously enhance communication skills and update knowledge about hospital services and guidelines.
- Participate actively in training sessions and meetings to stay updated with the latest contact center techniques.
- Adhere to the hospital's confidentiality policies, safeguarding patient information at all times.
- Assist in auditing and evaluating processes to enhance the efficiency and quality of services provided by the contact center.
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