Scrum Master

• Work with the teams to determine current state of culture, processes and systems and help design strategy for the adoption of agile values, principles, and practices.
• Be a face and voice for the NTT DATA Team to Client Leadership and set client expectations.
• Bring a fresh perspective and offer insight that can solve client and team challenges.
• Identify opportunities for account expansion, working with NTT DATA account leadership to capitalize on them.
• Effectively use and communicate Agile principles and practices (Scrum, Kanban, SAFe, etc.) and overall operating model across the organization.
• Apply Project Management expertise (scope, risk, schedule, and stakeholder management) to ensure successful delivery of client engagements.
• Implement the processes to use metrics and other objective measures that establish agile maturity across the teams.
• Ask insightful questions demonstrating business knowledge of Industry and the client environment.
• Advocate for the team, promote their successes and share key learnings throughout the organization.
• Grasp business context quickly, goal should be to immediately speak in business terms then become a trusted advisor for the client (including showing interest in what the client is doing)
• Lead the collaborative planning for the appropriate short-term and long-term next steps for the client.
• Identify and collaboratively manage the agile roadmap for the teams including key client deliverables and dependencies, while developing a deeper understanding of client needs and assist in managing expectations.
• Collaborate effectively across practices, including Product Experience (Product Mgmt., Agile, NTT DATA Experience Studio, Technical Architecture), Engineering, and the end users where applicable.
• Demonstrate experience working with globally distributed teams across time zones and cultures, ensuring smooth coordination and inclusivity.
• Build and maintain trust and transparency with clients and teams by openly communicating goals, challenges, and progress.
• Exhibit strong executive communication skills for engaging with senior leadership, both internally and externally.
• Adapt leadership style to suit diverse team dynamics, cultural contexts, and organizational structures.
• Foster alignment between business strategy and delivery execution, ensuring that project outcomes meet both client and organizational goals.
• Understand NTT DATA's go-to-market and brand differentiation and brand protection (You are representing NTT DATA)
• Provide training to employees on Agile versus agile methodologies such as Kanban and Scrum, as well as their application in solution delivery.
• Manage conflict and create safe environments through healthy and meaningful collaboration.
• Conduct Agile Practice Behavioral Interviews with potential candidates.
• Act as Career Coach for 1 Junior Level Team Member.
• Solid understanding of a neighboring area (Product, UX, best practices in software development) and capability to assist with tasks related to those areas.
• Ensure appropriate metrics to ensure team's performance
• Support designing and updating training decks and processes.
• Show aptitude for working in a quickly changing environment while maintaining a positive attitude.
• Embrace difficult situations and enjoy solving complex problems.
• Promote continuous improvement through retrospectives and lessons learned sessions, applying insights to future engagements.

• SASM- SAFe Advanced Scrum Master (scaled; SAFe 6+)
• ICP-ATF, PSM, CSM - Recognized Scrum Master Certifications
• PMP® or similar certifications related to Project Management
• Ability to facilitate and lead meetings to desired outcomes for the purpose.
• Ability to lead, train, and provide feedback to other colleagues in various roles, as well as leaders.
• Organizational, good time management, balanced attention to help optimize a valued outcome across varying priorities.

• Strong Communicator: Communication is critical. You are empathetic, self-aware, and introspective, actively listening and questioning assumptions - both your own and others - to ensure clarity and understanding across diverse stakeholders.
• Globally Inclusive: Comfortable working with global, distributed teams, you demonstrate cultural awareness and adaptability, ensuring collaboration and alignment across time zones and regions.
• Trusted Partner: You build trust and transparency with clients and colleagues by being open, authentic, and reliable, fostering an environment where people feel heard and respected.
• Problem Solver: Resourceful and self-led, you creatively identify the best path forward when challenges arise, balancing project management discipline with agile flexibility.
• Team Player: You want to see everyone on the team succeed. You go the extra mile to support colleagues and enter conflict with curiosity and empathy, helping team members navigate challenges constructively.
• Leadership Mindset: You lead with influence rather than authority, promoting accountability, ownership, and collaboration across functions and geographies.
• Continuous Learner: You embrace change, seek feedback, and adapt quickly, modeling resilience and a growth mindset in a fast-paced global environment.

NTT Data