Executive Telesales

DHL

  • Chennai, Tamil Nadu
  • Permanent
  • Full-time
  • 1 month ago
Executive – Tele-SalesJob TitleExecutive – Tele-SalesFunctionTelemarketingReporting toAssistant Manager - Telemarketing1. PurposeResponsible for generation of quality sales leads and activation of non-active customers for the organization2. Key ResponsibilitiesResponsibilitiesOperational
  • Develop the telesales database of potential clients in the region though directory searches, cold calling, references from existing clients, old customers, non-active customers etc
  • Responsible for cold calling to customers in the telemarketing database and generating quality leads to sales teams for new customer additions
  • Generate business from abandoned / lost customers by maintaining regular contact with them and updating them of new products/services; Forward such leads to the sales teams
  • Generate and maximize the sales leads by regularly calling existing customers for potential cross-sell opportunities and forward such leads to the sales teams
  • Ensure lead conversion through fixing of meetings, customer visits, proposals etc
  • Provide after sales support to clients post sign up by making courtesy calls, tracking sales & service for initial 3 months, resolving issues etc; Serve as a single point of contact for the customer during the initial 3 months
  • Maximize the productivity in terms of Average number of leads/FTE, lead conversion, revenue/FTE etc.
3. Key Result Areas and Key Performance IndicatorsS.NoKey Result AreasKey Performance Indicators1.Drive revenues from existing customers· Revenues from abandoned / lost customers (in INR)· Cross-sell revenues from existing customers in the region (in INR)2.Drive productivity of the telemarketing team in the region· Number of quality leads forwarded to the sales team· Lead conversion (%)· Revenues from converted leads for the first 3 months (in INR)· Average number of leads/FTE· Average revenues per FTE3.Ensure Effective Customer Complaint Handling· Customer Complaint Audit Scores
  • % Adherence to defined TATs for
  • Complaints resolution
  • Closure of complaints
4.Ensure Performance Driven Culture· Adherence to Performance Management system timelines and guidelines

DHL