Sr. Analyst (P2) – Application Development & Maintenance, Warehouse Management Solutions
- India
- Permanent
- Full-time
- Foster collaboration among IT, business units, and external partners to ensure smooth integration and user adoption
- Monitor service management progress, and ensure alignment with quality standards
- Strong to very strong understanding of warehouse management business process and platforms and applications
- Knowledge of healthcare industry standards and regulations
- Knowledge of industry best practices in medical devices manufacturing, sales, and distribution
- Very good technology knowledge in Manhattan warehouse management enterprise applications
- Experience with various testing methodologies including functional, non-functional, and performance testing
- Collaborate cross-functionally with enterprise, infrastructure, architecture, and cross-functional leaders to achieve results
- Develop and maintain configuration standards and help in establishing and/or improving KPIs to measure the run & operations effectiveness
- Continuously evaluate testing processes, identify areas for improvement, and implement best practices
- Documents and manages SOPs for software and information platform systems
- Bachelor’s degree in related field or equivalent work experience
- Warehouse Management Application experience, Manhattan Active or WMOS preferred
- Minimum 5 years of IT and 3 years of hands-on experience in Manhattan enterprise applications
- 1 - 3 years of experience of successful production support, testing, deployment, and validation in a corporate environment
- Problem Solving Skills – Demonstrated ability to assess, contain, and resolve service disruptions. Ability to follow a structured approach to solving a problem
- Ability to synthesize insights from data to drive system and/or process improvements
- Communication Skills – Ability to interact at all layers of the organization and communicate the impact and resolution steps effectively
- Business Acumen – Broad understanding of the business functions, business applications, and site-specific requirements
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of external and internal stakeholders
- Strong stakeholder and people management skills
- Expertise in change management and user adoption strategies
- Timing – This position requires flexibility to work in multiple shifts. As the need for the role is to provide 24x5 business operations support, there will be need to work during early India hours as well as late India hours depending on the business requirements. Weekend support also will be required for planned activities including release deployment, testing, and unplanned service restoration
- Demonstrated ability to lead, motivate, and manage diverse teams along with innovation and driving change
- Enjoys detailed and challenging puzzles, thrives in a fast-paced dynamic environment, and possesses the aptitude to work independently
- Experience working in an onshore-offshore development model
- Excellent communication skills with the ability to switch contexts between highly technical and business-focused topics quickly and easily
- Someone that embraces diversity, and values people not just for what they do but who they are
- Actively foster an environment where people can bring their authentic selves to work
- Experience with ServiceNow, Jira, GitHub, Postman
- Familiarity with managing/solutioning applications in GCP Cloud
- Experience collaborating in global/geographically diverse teams
- Strategic mindset and critical thinking
- Experience with Agile development methodologies and CI/CD processes
- Process oriented – grasps process flows and can translate them to Business impact. Must be driven to seek intent, draw meaningful conclusions and drive value
- Excellent written and verbal communication skills
- Self-motivated. Must be flexible and willing to adapt to change
- Ability to lead meetings/calls – must be comfortable leading large meetings, presenting
- Must be very thorough with day-to-day planning and keeping oneself organized
- Willingness to work off hours, as requested
- Improve incident response times, decrease SRT duration and eliminate incident root cause
- Partners with internal IT solution owners and Managed Services Partners to drive process improvements and reduce risk of service disruptions
- Ensures streamlined support for root cause analysis, permanent corrective actions and problem resolution
- Apply governance policy standards consistently with respect to SLA performance
- Demonstrates knowledge of core ITIL framework and the application of methodologies within area of concentration
- Ensures 24X7 coverage for SRT support, High(P2) priority tickets
- Participate in daily operational stand-up meetings with team
- work with SRT Coordinators, SRT Managers, Root Cause Issue team, BA, Developer and Testing team
- Reporting tasks at stated cadence: Daily, Monthly
- Decisions have a short-term impact on work processes, outcomes and customers.
- Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management; Interactions normally involve resolution of issues related to operations and/or projects; Gains consensus from various parties involved
- Applies advanced knowledge and understanding of concepts, principles, and technical
- Provides solutions which may set precedent
- Persuades others into agreement in sensitive situations while maintaining positive relationships