Sr Manager, IT Operations
- Hyderabad, Telangana
- Permanent
- Full-time
- Act as a key member of the Corporate IT and GTCI leadership teams, contributing to the development and execution of IT strategies and initiatives.
- Oversee and direct day-to-day IT operations in coordination with IT applications technical managers, as a local extension of functional IT applications Directors, to ensure the efficient delivery of services and projects.
- Drive functional effectiveness and attainment of production support service levels across managed services and internal employee staffing models to ensure high levels of performance and customer satisfaction.
- Coach and develop IT talent, fostering a collaborative and innovative culture and solidifying the full inclusion of GTCI-based team members as part of the global functional teams.
- Partner with functional IT Directors to remediate low performance in a timely fashion and drive hiring processes to ensure A player talent.
- Coordinate and manage the execution of corporate IT projects, ensuring timely delivery and alignment with business objectives.
- Build strong relationships with internal stakeholders, understanding their needs and ensuring IT services meet or exceed expectations.
- Manage IT costs within GTCI and partner with stakeholders to communicate and optimize cost model.
- Drive continuous improvement initiatives to enhance the efficiency and effectiveness of IT processes.
- Ensure adoption of and compliance with corporate and IT policies, standards, and operating procedures.
- Bachelor’s degree in computer science, information technology, business or a related field.
- 10+ years of experience in IT operations including mixed on-shore/off-shore staffing models for global organizations.
- Strong understanding of IT applications including Oracle and SAP ERPs integrated with functional industry standard SaaS applications.
- Experience hiring, developing, and retaining A player talent within the regional market
- Excellent project management skills, with the ability to prioritize and manage multiple strategic initiatives simultaneously.
- Exceptional leadership and interpersonal skills, with the ability to motivate and inspire teams.
- Strong problem-solving and decision-making abilities.
- Experience driving adoption and leverage of IT service management frameworks and methodologies (e.g., ITIL).
- Excellent communication skills, both verbal and written.