Executive - Customer Service - Chat & Email Support - Apparel & Sporting Goods (2-6 yrs) Mumbai (After-Sales/Customer Service)
Snaphunt
Mumbai, Maharashtra
Permanent
Full-time
2 months ago
- Opportunity within a company with a solid track record of performance- Attractive Salary & Benefits- Work alongside & learn from best in class talentOur client is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. The JobYou will be responsible for :- Respond promptly and professionally to customer inquiries received through email, social media and chat platforms- Provide accurate information and support to customers, addressing their concerns and resolving any issues- Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution- Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers- Collaborate with internal teams to resolve customer issues and improve overall customer experience- Meet or exceed productivity and quality standards set for the role- Maintain customer data and records accurately in the designated systemsIdeal Candidate : - You have at least 2 years experience within a Customer Service role, ideally within the Apparel & Sporting Goods, Automotive and Retail industry.- You possess excellent interpersonal as well as written and verbal communication skills.- You have working knowledge of Chat support, email support and customer support executive- You pay strong attention to detail and deliver work that is of a high standard- You are adaptable and thrive in changing environments- You are highly goal driven and work well in fast paced environments (ref:updazz.com)
